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佐々木 岳人
Beigetreten 16. Okt. 2021
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Letzte Aktivität 24. Okt. 2021
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佐々木 岳人 hat einen Kommentar hinterlassen
Hello @...
Thank you for creating the ticket.
But Please tell me about this ticket.
Is it possible for me to access or check the contents of this ticket?
Or does it require action, such as sharing some additional information?
Kommentar anzeigen · Gepostet 28. Juni 2021 · 佐々木 岳人
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佐々木 岳人 hat einen Kommentar hinterlassen
Hello.
When you press "Add Channel" or "Edit Existing Settings" in "Zendesk Support Ticket Notification", the image below will appear and you will not be able to specify the channel.
I've successfully set up ticket notifications once in this workspace, and I'm still receiving those notifications. However, as mentioned above, it is not possible to add new notification settings or change existing notification settings.
I have confirmed that the link between the app and the channel has been set.
Can you give me some advice on how to solve this problem?
Thank you.
Kommentar anzeigen · Gepostet 21. Juni 2021 · 佐々木 岳人
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佐々木 岳人 hat einen Kommentar hinterlassen
Hello @...
Thank you for contacting us.
I was relieved to hear that the app was being modified.
By the way, how can I receive the announcement?
Kommentar anzeigen · Gepostet 27. Mai 2021 · 佐々木 岳人
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佐々木 岳人 hat einen Kommentar hinterlassen
Hello.
I have a similar problem with Mike Mike and Vladyslav Oboronko.
I've linked the public channel with the Zendesk App and confirmed that I'm notified of ticket updates.
And then I changed the channel to private.
Then I noticed that I was no longer notified of ticket updates.
As you can see in the image, the Zendesk App is set up to access the ss_iot channel.
In addition, there is one interesting description in the document.
"Note: Due to recent changes to the Slack platform, you cannot add the app to newly created private channels or channels converted from a public channel to a private channel."
The ss_iot channel was created around the end of last month. Is this the reason why I can't set notifications?
Thanks
Kommentar anzeigen · Gepostet 25. Mai 2021 · 佐々木 岳人
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