Vipul Gautam

1. Community
2. Zendesk Suite Q&A
3. Replies from certain inbound email get stuck in "suspended tickets"

We are facing the same issue, if any email that have forwarding setting and put that in Ccs. On replies it goes to suspended tickets. Thanks

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• Vipul Gautam
• Erstellt 12. Juli 2022 16:13
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Suspended tickets

Thanks Andrei. We have an email account bills@domainname.com, we are forwarding emails to zendesk support@domainname.zendesk.com that are coming to that email account and ticket created in zendesk....

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• Vipul Gautam
• Erstellt 12. Juli 2022 06:16
• 0 Stimmen