Anthony Checkas

We would also find this very valuable and haven't found a mechanism to do this reliably with webhooks and custom fields as there could be many customers linked into the same Jira issue (in the case of bugs). It doesn't seem to like that based on the many-to-one limitations described around syncing in https://support.zendesk.com/hc/en-us/articles/4408825394458-Using-the-Jira-field-syncing-feature#topic_dmz_wc3_2z . A built-in like the way ticket id and case count is being handled would be ideal.

This is a feature we would also find valuable. Ideally via some sort of connector (SQL or a REST API or...) that we could establish mappings in so that we're not forced to continually re-upload bulk data.

This would also be useful as a way to provide less-intrusive conditional notifications for tickets. Modals are painful to users, forcing the sidebar open can also be pretty distracting, and not be able to use color for the icons in the topbar and text editor apps makes it hard to draw attention to changes in them.