Lisa Colpoys
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Lisa Colpoys hat einen Kommentar hinterlassen
Hi, we would like to not send out emails to customers/requesters when they update their own ticket (e.g., when they email us). I see that there is a tip in the article - Tip: If you want to prevent...
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Lisa Colpoys hat einen Kommentar hinterlassen
Hi again, I installed the Zoom app in Support and while testing it out noticed that when an agent schedules a meeting for later (as opposed to Invite now), the user cannot enter the meeting without...
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Lisa Colpoys hat einen Kommentar hinterlassen
Can we just install the Zoom app in Support, or do we have to also install the Zendesk app in Zoom? More interested in the Zoom integration with Support than the Zendesk integration with Zoom.
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Lisa Colpoys hat einen Kommentar hinterlassen
Would like to strongly second this request. Currently on SMS initiated tickets, if an email address is added to the user profile later, then subsequent replies appear to be sent by email, although ...
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Lisa Colpoys hat einen Kommentar hinterlassen
Hi, adding another request for this feature. We have a need to email a user at multiple email addresses sometimes and are not able to do so.
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Lisa Colpoys hat einen Kommentar hinterlassen
The article says "Responses to notifications are placed into a Text ticket, like other inbound Text messages. If the end-user's number doesn't currently have an open ticket, a new ticket is created...
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Lisa Colpoys hat einen Post erstellt
Customize Talk Widget fields to make mandatory
We would like to make "Name" and "How can we help" mandatory fields in the Request a Callback form. Will save our agents time and we need to get this info anyway. Thanks!