Mike
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We really need this feature too! It can't be that difficult to to give us a blank field rather than a drop down so that we can just type in the email address that needs to be added to the CC list?...
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Seems to be a waste of time adding to this request as it has been ignored for years now and I doubt there will ever be any progress made on it regardless of the constant promises to the contrary. D...
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Erin, After all these years and so many customers requesting the same thing I am appalled to hear that you are only "re-reviewing" the request to add CC's via triggers. We are now at a point where ...
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We have system generated tickets that certain team leaders MUST be CC'd on, these team leaders are all end users ... we have to MANUALLY add them EVERYTIME the tickets come in .... this is DAILY!!!...
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Erin, Thanks for taking the time to write a reply, since this has been going on for so long it is about time we got a proper response from Zendesk, so thank you for taking this on. We have tickets ...
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@Erin, Thanks for the reply. Since this has already been going on for 6 years can it not be put to the top of the pile, having to wait until next year without any real commitment isn't a good sign ...
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Since 6 years worth of "Quarters" have already passed the engineering teams that @Erin talks about have had plenty of time to do this, there clearly just isn't the interest in Zendesk internally as...
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So after 6 years all that has happened is "While there's still no movement on this in terms of actual work, we are narrowing in on a proposed solution we think would work nicely for this problem." ...
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Nice solution however I need to be able to CC different end users based on ticket content not organisation, any ideas? Thanks, Mike.
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@James, We're currently looking at FreshDesk as an alternative to Zendesk.