Jose Ceppi

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1 on this one! We have several end users that request us to CC other email addresses always when we send them new tickets. Given that we have so many end users, it is hard to remember which ones, ...

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• Jose Ceppi
• Erstellt 29. Juli 2013 18:31
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Maybe it would be easier to set up automatic CCs if the option was in the organization area. Kinda like "every user has access to org's tickets" ANd add "every user gets notified of ticket updates ...

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• Jose Ceppi
• Erstellt 6. März 2014 20:44
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hello Wes, Where do you see that? When I go to add the requested action in Automations/Triggers the option is indeed there, but it only lets me add agent’s email addresses, not end user’s. Could y...

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• Jose Ceppi
• Erstellt 10. Juni 2014 20:26
• 0 Stimmen