David Jacobson
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[Closed for comments] Add or Edit Tags on Closed tickets
I realize the ITIL importance of making closed tickets un-modifyable, as a system of record. But, as a part of post analysis and reporting on hundreds of past closed tickets, mining for patterns o...
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Round Robin assignment
GeplantIt would be nice to be able to setup an Automation or a Trigger that \*automatically\* assigned new / unassigned / or tickets in a praticular group to an agent using a Round Robin algorithm. We cu...