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Kristina Tibbitts
Beigetreten 22. Okt. 2021
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Letzte Aktivität 14. März 2024
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We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.
I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either.
Kommentar anzeigen · Gepostet 22. Juni 2023 · Kristina Tibbitts
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We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower and break it down by follower name?
I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either.
Bearbeitet 22. Juni 2023 · Kristina Tibbitts
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We are having the same issue. In addition, some of our agents are no longer able to see the subject field of a ticket at all, unless it's a ticket that they created.
Kommentar anzeigen · Bearbeitet 26. Apr. 2023 · Kristina Tibbitts
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I agree, this is very inconvenient. We often have to search through pages looking for a particular ticket and having the individual page numbers made this much easier.
Kommentar anzeigen · Gepostet 29. März 2023 · Kristina Tibbitts
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Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there.
Gepostet 28. März 2023 · Kristina Tibbitts
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We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer? Ideally something with a check box that would require them to acknowledge before allowing them to proceed?
Gepostet 09. Dez. 2022 · Kristina Tibbitts
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Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.
Kommentar anzeigen · Gepostet 11. Nov. 2021 · Kristina Tibbitts
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This would be extremely helpful!
Kommentar anzeigen · Gepostet 30. Apr. 2021 · Kristina Tibbitts
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