Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Kristina Tibbitts's Avatar

Kristina Tibbitts

Beigetreten 22. Okt. 2021

·

Letzte Aktivität 14. März 2024

Folge ich

0

Follower

0

Gesamtaktivitäten

41

Stimmen

19

Abonnements

14

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Kristina Tibbitts

Kristina Tibbitts hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Reporting and analytics (Explore)

We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

Kommentar anzeigen · Gepostet 22. Juni 2023 · Kristina Tibbitts

0

Follower

2

Stimmen

0

Kommentare


Kristina Tibbitts hat einen Post erstellt

Post Q&A - Reporting and analytics

We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower and break it down by follower name?

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

Bearbeitet 22. Juni 2023 · Kristina Tibbitts

1

Follower

5

Stimmen

3

Kommentare


Kristina Tibbitts hat einen Kommentar hinterlassen

Community-Kommentar Q&A - Tickets and email

We are having the same issue. In addition, some of our agents are no longer able to see the subject field of a ticket at all, unless it's a ticket that they created.

Kommentar anzeigen · Bearbeitet 26. Apr. 2023 · Kristina Tibbitts

0

Follower

1

Stimme

0

Kommentare


Kristina Tibbitts hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

I agree, this is very inconvenient. We often have to search through pages looking for a particular ticket and having the individual page numbers made this much easier. 

Kommentar anzeigen · Gepostet 29. März 2023 · Kristina Tibbitts

0

Follower

12

Stimmen

0

Kommentare


Kristina Tibbitts hat einen Post erstellt

Post Q&A - Reporting and analytics

Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there. 

Gepostet 28. März 2023 · Kristina Tibbitts

0

Follower

3

Stimmen

2

Kommentare


Kristina Tibbitts hat einen Post erstellt

Post Q&A - Tickets and email

We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer? Ideally something with a check box that would require them to acknowledge before allowing them to proceed?

Gepostet 09. Dez. 2022 · Kristina Tibbitts

0

Follower

5

Stimmen

1

Kommentar


Kristina Tibbitts hat einen Kommentar hinterlassen

KommentarWorking with articles in the knowledge base

Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.

Kommentar anzeigen · Gepostet 11. Nov. 2021 · Kristina Tibbitts

0

Follower

0

Stimmen

0

Kommentare


Kristina Tibbitts hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Help Center (Guide)

This would be extremely helpful!

Kommentar anzeigen · Gepostet 30. Apr. 2021 · Kristina Tibbitts

0

Follower

0

Stimmen

0

Kommentare