Trina

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Follow-up tickets

This would be great to have! It's like the same reporting issue I've upvoted regarding parent/child tickets (or rather the linked problem tickets to an incident ticket). I have to run two reports a...

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• Trina
• Erstellt 30. Mai 2023 17:09
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

I would like to add my vote for macro reporting. I would love to remove macros that are never used! Agents would be able to find the macro they need if they didn't have to sort through unused one. ...

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• Trina
• Erstellt 23. März 2023 13:25
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Hide ticket fields in web widget

Okay, at least follow the same form conditions versus showing ALL form fields. If the field wasn't shown on the customer facing form based on conditions, it shouldn't be displayed to the customer i...

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• Trina
• Erstellt 7. Dezember 2022 17:22
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow Agents (Staff) to Edit Organization(s) on their own Profile

This is more than a year old, but I just discovered that agents (staff) are unable to update the organization(s) that they belong to, so I'll throw in my vote for this as well.

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• Trina
• Erstellt 26. Oktober 2022 17:00
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. True Word Cloud based on Ticket Body

You have my vote! As it is, I can't a word cloud report to work in Explore.

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• Trina
• Erstellt 31. August 2022 14:16
• 1 Stimme

1. Community
2. Tips from users - Zendesk Suite
3. Out of hours response

Does this work when you have multiple schedules? I've been doing some testing and I'm not getting the desired results. Does the triggers that send the different notification (based in or out of bus...

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• Trina
• Erstellt 17. August 2022 19:14
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Rusty Gregory, I'd say something similar to what it was before where there was a stripe of color over the icons. If that isn't doable, I'd say allow us to change the full gray side bar to a color.

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• Trina
• Erstellt 24. Juni 2022 21:48
• 1 Stimme

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

I would love to see the Branding carry over to the Admin Center. It really helps as a visual to make sure that I'm in the correct environment when making changes. I have to be a little paranoid whe...

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• Trina
• Erstellt 14. Juni 2022 21:52
• 2 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

It would be super helpful that once the Admin Center was opened, it stayed open vs navigating back to Support. For example, if I click to open a view in Support that the support view not open in th...

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• Trina
• Erstellt 21. April 2022 15:06
• 4 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Beverly Dawson, Scott Allison, I thought I was going crazy until I read Beverly's feedback. I had created a new chat group and added member when I created it. When I went to enable the chat group i...

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• Trina
• Erstellt 17. März 2022 12:53
• 2 Stimmen