Juan

Completely agree with everyone. I must have the option to define the "send from email" depending on the group the ticket is assign to (not just brand). Companies to have multiple teams within one brand, and need to define different "sent from" emails to (among other things) make clear to customers "who is dealing with their requests" (e.g., accounting@domain.com OR sales@domain.com OR support@domian.com).

When is @... making this simple trigger available?