Tommy Long

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

So I struggled with this a bit this morning and have a workaround that works for our particular use case When a ticket status is changed from solved AND the ticket update is coming from email (or w...

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• Tommy Long
• Erstellt 26. Januar 2016 17:28
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Any updates to the suggestion by @Dbaker ? Having that be an option would be very useful and for those who don't need it you could just turn it off.

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• Tommy Long
• Erstellt 26. Januar 2016 14:41
• 0 Stimmen