Jon Durlauf
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Jon Durlauf hat einen Kommentar hinterlassen
Thank you, Pedro Rodrigues. This worked! I was hoping there was an existing field to do this rather than create case statements for all of our 100+ groups, but this gets us the information we need.
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Jon Durlauf hat einen Kommentar hinterlassen
Thank you for the response, @.... I am still unable to report with the group names. We need to see both the new and previous values together. The standard calculated attribute I shared in my previo...
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Jon Durlauf hat einen Kommentar hinterlassen
Is there a way to create a table counting all ticket reassignments from group to group? We are trying to better understand how tickets flow within our organization. We want to see all group reassig...
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Jon Durlauf hat einen Kommentar hinterlassen
Hi, Gabriel! That has not been our experience with call tickets. Our instance is set up for comments to be public by default. However, when we receive calls, it defaults to internal note for the du...
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Jon Durlauf hat einen Kommentar hinterlassen
Is there a way to make agents' comments public/private by default after calls?
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Jon Durlauf hat einen Kommentar hinterlassen
Our company is looking to clean-up our 30+ existing support addresses. We could use an attribute like this to help us understand which email addresses are being used and which emails we can phase o...
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Jon Durlauf hat einen Kommentar hinterlassen
Thank you, CJ Johnson! Just added my vote.
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Jon Durlauf hat einen Kommentar hinterlassen
Is there an attribute for email support addresses? We have a large amount of email support addresses setup on our instance (all with a zendesk.com domain). In an effort to clean-up and pair-down th...
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Jon Durlauf hat einen Kommentar hinterlassen
Is there a way to allow end users to listen to voice recordings from other end-users within their organization? We use Zendesk in a business to business application. For the businesses we work with...
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Jon Durlauf hat einen Post erstellt
Embed External Content into Explore Dashboard
Feature Request Summary: I think it would be helpful to allow content from external sites to be embedded within an Explore Dashboard. Description/Use Cases: Our team uses an Explore dashboard t...