Erica Girges

1. Community
2. Zendesk APIs
3. Problem with Incremental API

Hi Cezario!  Thanks for posting your question in the Community! So the start_time isn't the same as the created_at or updated_at value. When we're querying via a given start_time what we're actuall...

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• Erica Girges
• Erstellt 17. August 2022 21:17
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1. Community
2. Zendesk APIs
3. Time tracking interaction via Zendesk API

Custom ticket fields are generated via the admin center and could be used for a variety reasons. The Time Tracking App actually creates these custom ticket fields when it's installed.  Whoever inst...

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• Erica Girges
• Erstellt 28. Juli 2022 02:19
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1. Community
2. Zendesk SDKs
3. Content Security Policy blocking the chat widget.

Hi Prateek,  I don't believe I received your code snippet. Would you be able to share it here? If you would prefer for privacy, I can create a ticket for you to share that info.  You should already...

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• Erica Girges
• Erstellt 26. Juli 2022 18:27
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1. Community
2. Feedback - Platform: Apps & Integrations
3. Article quality index app

Hi Tony,  I'm not aware of a marketplace app that could do this. However, our Explore platform can help generate similar reports. You can curate reports to fit your needs. We can actually see we ha...

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• Erica Girges
• Erstellt 26. Juli 2022 18:15
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1. Community
2. Zendesk SDKs
3. When localStorage is disabled, the Zendesk script throws Uncaught DOMException

Hi Anastasia, Thanks for sharing your question with the Community! The Web Widget does utilize local storage for specific features that are considered essential to its functionality. If needed, we ...

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• Erica Girges
• Erstellt 26. Juli 2022 17:30
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Ticket Tab / side bar possible bug

Hi Sumathy,  My records indicate the original post may have been a self solved issue which is why a resolution wasn't shared from our end. If you're still having this issue, please let us know and ...

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• Erica Girges
• Erstellt 25. Juli 2022 16:40
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Time tracking interaction via Zendesk API

Thanks for clarifying! You should be able to do this utilizing the update ticket endpoint. You'll want to make sure that you have the Custom Ticket Field ID for the time spent field that you'll be ...

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• Erica Girges
• Erstellt 23. Juli 2022 02:02
• 0 Stimmen

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Need to trigger a new tab that opens to a predefined search

I like that idea! Feel free to reach back out if you hit any blockers or just in general to share your experience building it out with the Community. 😊️  

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• Erica Girges
• Erstellt 23. Juli 2022 01:55
• 0 Stimmen

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Need to trigger a new tab that opens to a predefined search

Great call out! Thanks for adding that.  The agent conducting the search would need to know the specific value or that wildcard would need to be applied. If the custom ticket field happens to have ...

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• Erica Girges
• Erstellt 21. Juli 2022 23:34
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Proxy error: UnprocessableEntity, Failed to get installation and oauth information for app

Hi Stuart, If you're able to provide a link to the repo or code snippets that would be helpful for us to dig into it. It would also be greatly appreciated if you could provide context around when t...

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• Erica Girges
• Erstellt 21. Juli 2022 22:55
• 0 Stimmen