Erica Girges

1. Community
2. Developer - Zendesk Apps Framework (ZAF)
3. ZafClient request custom HTTP header

Hi Samir, Do you happen to be using ZCLI and still in your testing environment? If so, you would need to package and upload the app as secure settings aren't supported by the ZCLI server. 

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• Erica Girges
• Erstellt 5. Oktober 2023 00:13
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1. Community
2. Developer - Zendesk APIs
3. ZAF App not refreshing OKTA token

Hi Daniel,   

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• Erica Girges
• Erstellt 3. Oktober 2023 17:31
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1. Community
2. Developer - Zendesk APIs
3. Does pagination work when retrieving community posts?

Hi Dermot! Glad you were able to resolve this. 😊️

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• Erica Girges
• Erstellt 25. September 2023 18:35
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1. Community
2. Developer - Zendesk APIs
3. Zendesk Chat API does not return anything

Hi Nathan!  That definitely does seem strange. Out of curiosity, which OAuth flow are you using?

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• Erica Girges
• Erstellt 20. September 2023 17:25
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1. Community
2. Developer - Zendesk APIs
3. Authenticating in the Zendesk API

Hi Marek,  Acceptable authentication methods for the Zendesk API include: Basic Auth, API Token, and OAuth.  You can check out our docs here for more info on each of them.  All the best! Erica

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• Erica Girges
• Erstellt 14. September 2023 20:52
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1. Community
2. Developer - Zendesk Apps Framework (ZAF)
3. Unable to submit form from Modal

Hi Shane!  Taking a look at the Medium article and comparing it to your code, the only difference I notice is that, in your app, the modal instance is trying to register prior to the parent guid be...

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• Erica Girges
• Erstellt 11. September 2023 20:38
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1. Community
2. Feedback - Platform: Apps & Integrations
3. " JIRA : Issue linked failed" error message when linking Jira issue to Zendesk ticket

Hi Krystele,  Was it working for you previously or have you not been able to link any issues since set up of your integration?

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• Erica Girges
• Erstellt 15. August 2023 02:39
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1. Community
2. Developer - Zendesk APIs
3. Regenerated OAuth token doesn't return contacts from the sell API

Hi Thiliana, when you say generic account, what user role does it have? 

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• Erica Girges
• Erstellt 15. August 2023 02:09
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1. Community
2. Developer - Zendesk SDKs
3. Debugging an App locally with zcli proxy error

Hi Slava,  I see you're using secure settings. The ZCLI server doesn't render secure settings and is a known limitation as found here. However, you can package and upload you app privately to your ...

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• Erica Girges
• Erstellt 12. Juli 2023 17:47
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1. Community
2. Developer - Zendesk APIs
3. Get Closed tickets via Guide API

Have you looked into using Side-Loading with the Search API? The Search API won't get you the data you need but it will get you the ticket ID's of the closed tickets which then you could use to sid...

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• Erica Girges
• Erstellt 6. Juli 2023 20:18
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