
Erica Girges
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Erica Girges hat einen Kommentar hinterlassen
Hi Cezario! Thanks for posting your question in the Community! So the start_time isn't the same as the created_at or updated_at value. When we're querying via a given start_time what we're actuall...
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Erica Girges hat einen Kommentar hinterlassen
Custom ticket fields are generated via the admin center and could be used for a variety reasons. The Time Tracking App actually creates these custom ticket fields when it's installed. Whoever inst...
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Erica Girges hat einen Kommentar hinterlassen
Hi Prateek, I don't believe I received your code snippet. Would you be able to share it here? If you would prefer for privacy, I can create a ticket for you to share that info. You should already...
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Erica Girges hat einen Kommentar hinterlassen
Hi Tony, I'm not aware of a marketplace app that could do this. However, our Explore platform can help generate similar reports. You can curate reports to fit your needs. We can actually see we ha...
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Erica Girges hat einen Kommentar hinterlassen
Hi Anastasia, Thanks for sharing your question with the Community! The Web Widget does utilize local storage for specific features that are considered essential to its functionality. If needed, we ...
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Erica Girges hat einen Kommentar hinterlassen
Hi Sumathy, My records indicate the original post may have been a self solved issue which is why a resolution wasn't shared from our end. If you're still having this issue, please let us know and ...
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Erica Girges hat einen Kommentar hinterlassen
Thanks for clarifying! You should be able to do this utilizing the update ticket endpoint. You'll want to make sure that you have the Custom Ticket Field ID for the time spent field that you'll be ...
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Erica Girges hat einen Kommentar hinterlassen
I like that idea! Feel free to reach back out if you hit any blockers or just in general to share your experience building it out with the Community. 😊️
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Erica Girges hat einen Kommentar hinterlassen
Great call out! Thanks for adding that. The agent conducting the search would need to know the specific value or that wildcard would need to be applied. If the custom ticket field happens to have ...
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Erica Girges hat einen Kommentar hinterlassen
Hi Stuart, If you're able to provide a link to the repo or code snippets that would be helpful for us to dig into it. It would also be greatly appreciated if you could provide context around when t...