Tipene Hughes
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Tipene Hughes hat einen Kommentar hinterlassen
I'm not aware of any plans on the roadmap to merge the APIs but you can keep an eye out on the product blog and announcements page for any updates that may happen in future. Thanks! Tipene
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Tipene Hughes hat einen Kommentar hinterlassen
Hi Ong Chin Sin, I've done a bit more testing on my end and you are correct, the placeholder does populate to the custom fields when using triggers + webhooks. As you noted, it does not populate as...
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Tipene Hughes hat einen Kommentar hinterlassen
Hey Scott, Yes, the Search API will return archived tickets in the response. You can also use the Incremental Exports API to get the same results. This post goes in to more detail about where archi...
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Tipene Hughes hat einen Kommentar hinterlassen
Hi Ong Chin Sin, Placeholders cannot be used to populate custom ticket fields, unfortunately. In addition, we advise against using triggers and webhooks to update tickets using the API as this can ...
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Tipene Hughes hat einen Kommentar hinterlassen
Hey Noelle Cheng, I've just opened a ticket so that we can look at this together in more detail. You should see that in your inbox now! Thanks, Tipene
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Tipene Hughes hat einen Kommentar hinterlassen
Thanks for clarifying that for me, Noelle Cheng! I'm going to pull this in to a ticket so we can look at your code in a bit more detail. You should see an email coming through from me shortly. Than...
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Tipene Hughes hat einen Kommentar hinterlassen
Hey Noelle Cheng, Are you seeing any console errors relating to your code? You can check this by using the keyboard shortcuts cmd + option + J on mac or ctrl + shift + J on windows. Yes, the @keyf...
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Tipene Hughes hat einen Kommentar hinterlassen
Hey, Ahmed Zaid! I think your reasoning is correct here - this is likely due to the difference in the base URL so you'll need to make the call using the full Sell URL and authentication. Feel free ...
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Tipene Hughes hat einen Kommentar hinterlassen
Hi Nick, Thanks for reaching out! Generally, the name of the specific app that is causing the issue will be presented to the user in the error notification that is generated. In this case, it appea...
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Tipene Hughes hat einen Kommentar hinterlassen
Thanks for clarifying for me! You might want to take a look at using a modal location to act as a notification in your Sell app. Here's a link to the documentation that goes in to more detail:https...