Tipene Hughes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Knowledge capture events

Hi Kirill, It’s up to you how you’d want to go about building the app based on your requirements. Likely, you’ll want to make use of the Help Center API together with different ZAF methods (e.g cli...

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• Tipene Hughes
• Erstellt 28. November 2022 16:56
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1. Community
2. Zendesk APIs
3. Ticket export - chat transcript

Hey Maciej, The transcript should be accessible via the Ticket Comments API once the user has left the conversation. This will appear as a new comment event with the channel chat_transcript.

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• Tipene Hughes
• Erstellt 23. November 2022 16:50
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1. Community
2. Zendesk APIs
3. Can't get retrun response from /api/v2/users/<user_id>.json API

Hi Vishwanath, Thanks for letting me know. I'm going to create a ticket so we can take a look at your implementation in a bit more detail. You should see an email coming through from me shortly. Th...

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• Tipene Hughes
• Erstellt 23. November 2022 14:45
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1. Community
2. Zendesk APIs
3. Can't get retrun response from /api/v2/users/<user_id>.json API

Hi Vishwanath, Can you confirm that the authorization flow is being run successfully and you're seeing the access token returned in the redirect URL?

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• Tipene Hughes
• Erstellt 22. November 2022 16:53
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1. Community
2. Zendesk APIs
3. Can't get retrun response from /api/v2/users/<user_id>.json API

Hi Vishwanath, The redirect URL is where the user will be sent after access is granted to the app so if you'd like them to be sent to the root page of your app, http://127.0.0.1 or http://localhost...

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• Tipene Hughes
• Erstellt 21. November 2022 16:53
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1. Community
2. Zendesk APIs
3. Can't get retrun response from /api/v2/users/<user_id>.json API

Hi Vishwanath, Since you're making a client-side request to the API, you will need to authenticate with an Oauth token in order for CORS to be implemented. Here's a link to article which goes in to...

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• Tipene Hughes
• Erstellt 18. November 2022 19:46
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1. Community
2. Zendesk APIs
3. Name Cannot be Blank Error

Hey Scott, This error would suggest that the name property for the organization is not being correctly sent to the API. I'm not familiar with Zoho CRM so I can't give you any specific advice, but I...

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• Tipene Hughes
• Erstellt 18. November 2022 17:51
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1. Community
2. Zendesk APIs
3. Ticket export - chat transcript

Hey Maciej Zapior, The Ticket Comments API should provide the information you're looking for. You can also use the Ticket Audits endpoint if you're looking for each individual chat message. I hope ...

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• Tipene Hughes
• Erstellt 18. November 2022 17:36
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1. Chat
2. ...
3. Custom bots (Flow Builder)
4. Using the Make an API call step in Flow Builder

Hey Raphaël Péguet, Here's a link which goes in to detail on how to identify end users through end-user authentication:https://support.zendesk.com/hc/en-us/articles/4411666638746-Authenticating-end...

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• Tipene Hughes
• Erstellt 14. November 2022 16:40
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Zendesk Talk Webhooks/Triggers

Hi Alan, Thanks for reaching out! Unfortunately it is not possible to surface Talk events in the granularity that you’re looking for at this time. I can definitely see the benefit in this being an ...

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• Tipene Hughes
• Erstellt 4. November 2022 15:16
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