Charles Gresula

1. Talk
2. ...
3. How to report on Talk and Text
4. What do the statuses of Zendesk Talk mean?

Hi AJ,The metric that would give you the total number of calls that were completed would be Completed calls If you want to build a query in explore using that, here's our resource for buiding queri...

• Kommentar anzeigen
• Charles Gresula
• Erstellt 11. Mai 2022 13:23
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Updating knowledge base articles in bulk

Hello Saikumar‍ , At this time, unfortunately, It does not look like this is an option as Updating knowledge base articles in bulk only allows certain things. I encourage you to create a new post i...

• Kommentar anzeigen
• Charles Gresula
• Erstellt 7. Mai 2022 15:27
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Custom field activated after case closure

Hello WladIt is currently not possible to edit a case once it is closed. Thid means all of the fields on the ticket will be locked as well.I found other users requesting for a possibility of being ...

• Kommentar anzeigen
• Charles Gresula
• Erstellt 7. Mai 2022 15:01
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to add URL in flow builder?

Hello Ashley YauAt this time, if you're using Flow Builder with Zendesk, you can't include hyperlinks. The Zendesk product team is aware of this limitation and will support this feature in the futu...

• Kommentar anzeigen
• Charles Gresula
• Erstellt 7. Mai 2022 13:42
• 1 Stimme

1. Talk
2. ...
3. How to report on Talk and Text
4. What do the statuses of Zendesk Talk mean?

Hi AJ,Completed means that the call was successful and the end user was connected with the agent or the call was directed to voicemail or forwarded to an external number.

• Kommentar anzeigen
• Charles Gresula
• Erstellt 7. Mai 2022 12:51
• 0 Stimmen

1. Guide
2. ...
3. How to manage the help center
4. How can I copy my content from one help center to another?

Hi Mike McGuffie John DiGregorio,The option to move HC content is documented here: Migrating existing content to your help centerAside from using API, you can use the following methods: Copying/pa...

• Kommentar anzeigen
• Charles Gresula
• Erstellt 7. Mai 2022 10:58
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. About ticket fields

Hi Jasmine Winzeler,The available options for creating a user in Zendesk are listed here: How can a user be created in Zendesk?I am afraid that at this time, it is not possible to achieve the workf...

• Kommentar anzeigen
• Charles Gresula
• Erstellt 24. April 2022 16:05
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Managing article verification rules

Hi Chris Green,You can use the filter to determine the group of articles affected by your article verification rule. Example, I only want the article verification rule to apply on articles I own s...

• Kommentar anzeigen
• Charles Gresula
• Erstellt 19. April 2022 15:23
• 0 Stimmen

1. Support
2. ...
3. Multiple language support
4. Adding multiple languages to Zendesk Support

Hi Masha Kolenkina,For Help Center, we have a guide here on how you can add translated versions of your contents - Localizing help center content.

• Kommentar anzeigen
• Charles Gresula
• Erstellt 18. April 2022 05:27
• 0 Stimmen

1. Support
2. ...
3. Ticket automation and collaboration
4. Creating business rules for CCs and followers

That's correct, agent replies thru Zendesk are being sent to the end-users email thru triggers. When notification triggers are deactivated or misconfigured, ticket updates do not send an email to t...

• Kommentar anzeigen
• Charles Gresula
• Erstellt 18. April 2022 04:44
• 0 Stimmen