Erin O'Callaghan
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Erin O'Callaghan hat einen Kommentar hinterlassen
Ilaria Vilardi Yep, there is! In that case, you can skip the result path calculation and just add a total on rows instead. In the example report below, you can see that there were 4 tickets tagged ...
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Erin O'Callaghan hat einen Kommentar hinterlassen
Hi Ilaria Vilardi, you should be able to do this by following these steps: Create a standard calculated attribute with a formula similar to this example (replace "blue" with whatever tag you want...
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Erin O'Callaghan hat einen Kommentar hinterlassen
Hi CJ Johnson, excellent question! I tested this out, and it looks like "To the end of: 1 month ago" gives the right number for a 12-month average.* I updated the recipe with that as the end date f...
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Erin O'Callaghan hat einen Kommentar hinterlassen
Hi Ronald, the custom start of week setting doesn't affect the prebuilt Explore dashboards. But if you want, you can create a copy of a prebuilt dashboard, which would be affected by the custom sta...
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Erin O'Callaghan hat einen Kommentar hinterlassen
Hi Jorge Hueso, thanks for letting us know! I've corrected the links so that they point to the right articles now.
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Erin O'Callaghan hat einen Kommentar hinterlassen
We've added a couple new Explore recipes for you: (Support) Reporting on tickets with an internal comment before a public comment (Guide) Monitoring changes in search data according to search que...
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Erin O'Callaghan hat einen Kommentar hinterlassen
Hi CJ Johnson, the new change here is that you can set permissions on entire datasets (rather than individual dashboards). Before, you could set these dataset-level permissions for custom datasets ...
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Erin O'Callaghan hat einen Kommentar hinterlassen
New EAP for Support: Automated triage Automated triage uses artificial intelligence to enrich your tickets with intent and language predictions without the help of agents or admins. You can then u...
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Erin O'Callaghan hat einen Kommentar hinterlassen
Hi Matt Farrington-Smith, it’s not currently possible to adapt reports and dashboards in bulk to adjust the fiscal year. Though you could request this functionality by submitting feedback in the Ex...
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Erin O'Callaghan hat einen Beitrag erstellt
Analysieren Ihrer Zendesk Sell-Produktverkäufe
Zendesk Explore weist ein vordefiniertes Dashboard für die Überwachung der Zendesk Sell-Produktverkäufe auf. Im Dashboard „Products“ werden Informationen zu Ihren Produktverkäufen angezeigt. Hi...