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Erin O'Callaghan

Zendesk Documentation Team
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    Erin O'Callaghan hat einen Kommentar hinterlassen

    Sorry about the wrong rollout date, CJ Johnson! I've corrected it in the table above. The data is available from September 20, but the rollout happened on September 22.

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    Erin O'Callaghan hat einen Kommentar hinterlassen

    Hi James Yang, the Analyzing your Flow Builder activity article describes the prebuilt Explore dashboard that shows information about the number of users who engaged with the bot or were transferre...

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    Erin O'Callaghan hat einen Kommentar hinterlassen

    In the beta dashboard builder, we’ve released four new templates that help you quickly create dashboards to report on historical (non-live) data: Support solved tickets Support resolution time Sup...

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    Erin O'Callaghan hat einen Kommentar hinterlassen

    In the beta dashboard builder, we’ve released four new templates that help you quickly create dashboards to report on historical (non-live) data: Support solved tickets Support resolution time Sup...

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    Erin O'Callaghan hat einen Kommentar hinterlassen

    Thanks for pointing this out, Judy Correia! I've updated the first set of steps in this article to mention that you first need to create or open a report. 

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    Erin O'Callaghan hat einen Kommentar hinterlassen

    I did some testing on this, and it appears the system uses the time when the agent started working on the update to determine whether the update falls inside or outside business hours. So for your...

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    Erin O'Callaghan hat einen Kommentar hinterlassen

    I’m glad it worked for you!  As for filtering the report, I see from your screenshot that you’re using the Update - Month attribute in the Rows panel. I’d recommend moving that attribute to the Fil...

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    Erin O'Callaghan hat einen Kommentar hinterlassen

    Sorry, I should’ve explained my thinking more! I was suggesting that you could use a formula similar (but not identical) to the one in Filtering reports by business hours. So you might create a sta...

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    Erin O'Callaghan hat einen Kommentar hinterlassen

    Zendesk update: Please see our correction in the next comment below regarding this EAP.   New EAP for Explore: Messaging dataset The Messaging tickets dataset in Explore contains metrics and attrib...

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    Erin O'Callaghan hat einen Kommentar hinterlassen

    Hi Gustavo Moura, this Explore recipe might help: Filtering reports by business hours. It shows you how to create a standard calculated attribute based on day of the week and hour, which you can th...