Erin O'Callaghan

1. Explore
2. ...
3. Explore recipes
4. Explore recipes reference

We've added a new recipe that helps you determine whether an agent’s maximum capacity is set appropriately as part of omnichannel routing: Reporting on maximum capacities with omnichannel routing

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• Erin O'Callaghan
• Erstellt 1. Dezember 2023 15:28
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1. Zendesk updates
2. Announcements
3. Zendesk Generative AI EAP capabilities overview

Hi Sean Morrissey, sorry about that! The link should work now.

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• Erin O'Callaghan
• Erstellt 30. November 2023 16:04
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1. Explore
2. ...
3. Explore recipes
4. Explore recipes reference

We've added a new recipe for reporting on the length of recorded calls in Talk: Reporting on length of recorded calls by year and month

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• Erin O'Callaghan
• Erstellt 30. November 2023 15:57
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipes reference

We've added a new recipe for reporting on IVR keypresses: Reporting on IVR keypresses based on ticket tags

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• Erin O'Callaghan
• Erstellt 29. November 2023 14:55
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1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Support

Hi Amie Brennan, thanks for calling this out! I've updated the article with the six intelligent triage prediction-related attributes: Intent, Intent confidence, Language, Language confidence, Senti...

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• Erin O'Callaghan
• Erstellt 29. November 2023 14:29
• 1 Stimme

1. Explore
2. ...
3. Explore recipes
4. Explore recipes reference

We've added a new Explore recipe for Enterprise customers: Creating a dashboard to report on live agent status

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• Erin O'Callaghan
• Erstellt 21. November 2023 16:58
• 0 Stimmen