Salim Cheurfi

1. Community
2. Feedback - Chat and Messaging (Chat)
3. email address of the end user is not visible in Agent Workspace

Hi,Thank you for reaching out !Our team is still working on providing end user authentication support in messaging, we don't have an official roadmap to announce yet but we can confirm that our tea...

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• Salim Cheurfi
• Erstellt 22. September 2023 14:32
• 0 Stimmen

1. Explore
2. ...
3. Writing formulas
4. Troubleshooting errors in Explore formulas

Hi Walter,I am opening a ticket on your behalf so you can share more details via email and we will troubleshoot this error for you.You will receive an email from our Support Team shortly.Best,

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• Salim Cheurfi
• Erstellt 20. September 2023 12:01
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1. Utilisateurs
2. ...
3. Gestion des utilisateurs
4. Organisations et groupes

Je vous en prie, comme ça concerne des statistiques sur Explore je vais ouvrir un ticket pour vous afin que l'on puisse vérifier ça ensemble.  Vous allez recevoir un email avec un numéro de ticket ...

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• Salim Cheurfi
• Erstellt 14. September 2023 14:10
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1. Utilisateurs
2. ...
3. Gestion des utilisateurs
4. Organisations et groupes

Bonjour,  Une demande ne peut être attribuée qu'à un seul groupe en même temps, si vous devez impliquer plusieurs groupes dans un ticket, vous pouvez envisager ces options :  Réaffecter le Ticket ...

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• Salim Cheurfi
• Erstellt 11. September 2023 15:00
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to create one metric where 2 metrics are true

Hi Abby,  The most straight forward way to achieve that would be to use both metrics in a new custom metric with the function AND. The function AND will check if the two metrics returns are true. F...

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• Salim Cheurfi
• Erstellt 8. September 2023 14:29
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How can I filter a table to only show tickets created by requesters with 2 or more open tickets?

Hi Justin, In order to only show requester that have more than 2 ticket open, I would recommend using a metric filter to get only requesters with more than 2 tickets.More information about the metr...

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• Salim Cheurfi
• Erstellt 8. September 2023 12:53
• 0 Stimmen

1. Explore
2. ...
3. How to build dashboards
4. How do I access a dashboard from a suspended agent?

Hi Bruno,  Thank you for your feedback, we understand your view, we will monitor this and if we receive others similar inputs our product specialist might consider changing the logic in the future,...

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• Salim Cheurfi
• Erstellt 22. August 2023 07:39
• 1 Stimme

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Sharing and publishing dashboards

Hi Matilda, As your comment is specific to your plan, I am opening a ticket on your behalf so we can continue the conversation by email.  

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• Salim Cheurfi
• Erstellt 18. August 2023 15:01
• 0 Stimmen

1. Explore
2. ...
3. How to build dashboards
4. How do I access a dashboard from a suspended agent?

Hi Bruno,  I'm very sorry, I totally understand, but it is highlighted in our best practice to always check explore reports and dashboard before removing or suspending a user. Best practices for re...

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• Salim Cheurfi
• Erstellt 18. August 2023 14:42
• 0 Stimmen