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Jesuloluwa Olaoye

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    Jesuloluwa Olaoye hat einen Kommentar hinterlassen

    David Gillespie I'll generally want to trigger internal notes to notify agents of certain events immediately. Such as if they place a ticket on hold without specifying certain custom ticket fields,...

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    Jesuloluwa Olaoye hat einen Kommentar hinterlassen

    Hi David Gillespie, seems like this could fulfil the requirement except I can't find how to set a trigger to post internal notes. Couldn't find it in the options given. How may I achieve this?

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    Jesuloluwa Olaoye hat einen Post erstellt

    Messaging history in support portal

    What is the best way for customers to view their messaging history? Is there a way to include the messaging history in support portal too such that a customer can view both their chat history and e...