Amisha Sharma

1. Community
2. Feedback - Ticketing System (Support)
3. New Agent Workspace: bring back the display of the user's email address

Thanks, Felix. We definitely have this on our radar and will update once we are closer to releasing it.

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• Amisha Sharma
• Erstellt 15. November 2022 00:12
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of "Open at the top of the latest message" in Agent Workspace

Hello David - We are currently exploring solutions to provide more customization options in Agent Workspace.

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• Amisha Sharma
• Erstellt 15. November 2022 00:02
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Announcing Macros keyboard shortcut - We need your feedback :)

Thanks for all of your feedback. We will continue to collect feedback from this thread to improve the experience and add enhancements. Thanks again!

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• Amisha Sharma
• Erstellt 14. November 2022 22:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Unfortunately, we haven't been able to work on this project this quarter due to taking up a higher priority project to improve the overall stability of the ticket UI. We plan to work on this projec...

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• Amisha Sharma
• Erstellt 14. November 2022 22:55
• -1 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Hey Anthony Stenhouse - The issue with the code blocks spacing described here should be fixed now. Could you please check and confirm? Thanks!

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• Amisha Sharma
• Erstellt 14. November 2022 22:50
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Hello Anthony Stenhouse - Thanks for following up. Unfortunately, we haven't been able to find a solution for the line breaks issue. When we treat a text as markdown syntax, it is markdown's nature...

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• Amisha Sharma
• Erstellt 14. November 2022 22:44
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Adjust width of table in Support tickets

Thanks for the feature request, Jasper Gonzales. We will add this to our backlog.

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• Amisha Sharma
• Erstellt 14. November 2022 22:35
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Copy link to message in ticket

Thanks for providing feedback. We're tracking this request here as well: https://support.zendesk.com/hc/en-us/community/posts/4408868420250-Links-for-each-single-comment We don't have an update on ...

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• Amisha Sharma
• Erstellt 14. November 2022 22:32
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Change the color of a third party reply to tickets

Hello All, While we don't have an update at this time, we're keeping a close watch on this thread and appreciate all of your feedback. We're currently exploring different solutions for this and pla...

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• Amisha Sharma
• Erstellt 14. November 2022 22:27
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Announcing redesigned @mentions in composer - We need your feedback :)

Hello Nick Wurm - Thanks! We will share your feedback with the Sell team. Hello Anna Valdez - Thank you, glad you like it :)  

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• Amisha Sharma
• Erstellt 14. November 2022 22:22
• 1 Stimme