Amisha Sharma

1. Community
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

CJ Johnson - It should be live on everyone's account. Please let raise a ticket with our advocacy team if you're unable to see it. Tommy (Anatolii Binkovskyi) - Glad you're liking it :)

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• Amisha Sharma
• Erstellt 9. August 2022 21:19
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

Hello All, Thanks for providing feedback. We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additi...

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• Amisha Sharma
• Erstellt 9. August 2022 19:05
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Forwarded emails that had a CC needs to include the CCs

Hello All, Thanks for providing feedback. We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additi...

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• Amisha Sharma
• Erstellt 9. August 2022 19:04
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Zendesk Suite Q&A
3. "Show more" CC's button not showing anything anymore

Hello All, Thanks for providing feedback. We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additi...

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• Amisha Sharma
• Erstellt 9. August 2022 19:04
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. New agent workspace - rich text not supported/problems with text formatting + general feedback

Hello All, Thanks for providing feedback. We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additi...

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• Amisha Sharma
• Bearbeitet 9. August 2022 19:01
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. New Agent Workspace - recipients of emails not visible

Hello All, Thanks for providing feedback. We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additi...

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• Amisha Sharma
• Erstellt 9. August 2022 19:00
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Outgoing emails and showing who is CC'd/BCC'd in Agent Workspace

Hello All, Thanks for providing feedback. We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additi...

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• Amisha Sharma
• Erstellt 9. August 2022 16:44
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Agent workspace seeing who is cced

Hello William Sedgwick - Thanks for providing feedback. We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you h...

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• Amisha Sharma
• Erstellt 9. August 2022 16:19
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Thanks for all of your feedback. We wanted to add this feature as it was requested by several customers who extensively use markdown. However, we understand if this is impacting your workflow. Plea...

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• Amisha Sharma
• Erstellt 8. August 2022 17:02
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Please give us a way to fully disable the "Phishing Risk" feature.

Hello, We heard you! Thanks for providing feedback on the recently released Phishing Prevention Flags in Agent Workspace. We are rolling back this release effective immediately. As many of you have...

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• Amisha Sharma
• Erstellt 2. August 2022 22:42
• 0 Stimmen