Amisha Sharma

1. Community
2. Feedback - Ticketing System (Support)
3. General Feedback from a team that has begun to use Teamwork

Hello Sean Leal, Thanks for your feedback. I wanted to quickly jump in and provide a few feature updates which might help with productivity: Different colored backgrounds to differentiate when a c...

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• Amisha Sharma
• Erstellt 17. November 2023 18:48
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Shortcut for External and Internal Message

Hello Andre Litfin -  We provide shortcuts to switch between the two. Try:

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• Amisha Sharma
• Erstellt 17. November 2023 18:39
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Zendesk Suite Q&A
3. AI chat plugin that will rewrite entered text

Yes, we do. Here you go: https://support.zendesk.com/hc/en-us/articles/5686239572250-Announcing-the-summarization-and-text-enhancing-EAP

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• Amisha Sharma
• Erstellt 17. November 2023 18:31
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Configuring the conversation flow and composer location in tickets

Hi all, thank you for your comments and raising your concerns on this matter. We understand your frustration and viewpoints here and appreciate you taking the time to share your thoughts. Please se...

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• Amisha Sharma
• Erstellt 17. Oktober 2023 18:52
• -4 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Change Enter key from being Send button.

Hello everyone, We heard you! We recently released Draft Mode in Agent Workspace. Please see here: https://support.zendesk.com/hc/en-us/community/posts/5706421005978-Draft-mode-in-composer-We-want-...

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• Amisha Sharma
• Erstellt 10. Oktober 2023 21:36
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Hello all, Thanks for all your comments. Sean Tassi - Yes, this configuration will be a part of the release. I wanted to get an exact rollout data before posting here. Excited to share that we will...

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• Amisha Sharma
• Erstellt 6. September 2023 20:44
• -1 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Regarding the reply box and UI behavior

Thanks for providing feedback. We will consider this as an improvement.

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• Amisha Sharma
• Erstellt 6. September 2023 20:38
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow disabling auto formatting as Agent preference

Thanks for letting me know. This behavior is due to providing markdown capabilities in Agent Workspace. If you copy text from a plaintext source, we treat it as markdown and it gets converted upon ...

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• Amisha Sharma
• Erstellt 25. Juli 2023 16:15
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Hello Tommy (Anatolii Binkovskyi) - Your account should have received the update by now. Are you still looking for the code of inline images?

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• Amisha Sharma
• Erstellt 24. Juli 2023 21:21
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Hello Stefan Roevros - We have released a fix for this. Rendering links and images should work now. Please let me know if otherwise. Thanks!

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• Amisha Sharma
• Erstellt 24. Juli 2023 21:17
• 0 Stimmen