Amisha Sharma

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Composer Resize Saving

Hello all, Thanks for providing feedback. We're starting our work on this feature request: Persist the composer resize preference across all tickets. I'll be sure to update here once we release thi...

• Kommentar anzeigen
• Amisha Sharma
• Erstellt 28. Februar 2023 19:32
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. New agent workspace, save reply re-sizing

Hello all, Thanks for providing feedback. We're starting our work on this feature request: Persist the composer resize preference across all tickets. I'll be sure to update here once we release thi...

• Kommentar anzeigen
• Amisha Sharma
• Erstellt 28. Februar 2023 19:30
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Thanks for the feedback! Glad to know it is working better now. :)

• Kommentar anzeigen
• Amisha Sharma
• Erstellt 21. Februar 2023 20:56
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Hello everyone! Thanks for your engagement on this post. We're excited to announce that we've recently released a fix for the issue where line breaks were not respected when copying plaintext and p...

• Kommentar anzeigen
• Amisha Sharma
• Erstellt 16. Februar 2023 16:55
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Left parentheses not typing

Thanks for the additional information. Can you please raise a ticket with our support@zendesk.com team? Thanks!

• Kommentar anzeigen
• Amisha Sharma
• Erstellt 8. Februar 2023 18:28
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Left parentheses not typing

Hello Al Emick - Thanks for providing feedback. Can you please share the browser you're using and if you're experiencing this issue on Mac or Windows? Thanks!

• Kommentar anzeigen
• Amisha Sharma
• Erstellt 8. Februar 2023 18:13
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hey Dave Rooney - If you turn off the draft carry over setting, nothing would change for you, you'll be able to let each channel treat its own draft. If you turn on the setting, you will be able to...

• Kommentar anzeigen
• Amisha Sharma
• Erstellt 2. Februar 2023 21:54
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hello Everyone, We're currently actively working on exploring the best solution for this pain point and have prioritized working on this start of Q2. We're here to collect some more feedback from y...

• Kommentar anzeigen
• Amisha Sharma
• Erstellt 2. Februar 2023 01:20
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issue

Please continue discussing the desired composer position issue here: https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace   Thanks!

• Kommentar anzeigen
• Amisha Sharma
• Erstellt 30. Januar 2023 22:16
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Your new design is absolutely terrible and dysfunctional, please allow option to switch back.

Please continue discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace Thanks!

• Kommentar anzeigen
• Amisha Sharma
• Erstellt 30. Januar 2023 22:15
• -1 Stimmen