Amisha Sharma
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Neueste Aktivität von Amisha Sharma-
Hello Anton Maslov - You're correct! If you change macros to add comment as public and if agent has "draft mode = on", the macro should be applied to the public composer with draft mode on. I'd enc...
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Hey Matthew Davis, This is the first post for this release. It's Zendesk's standard procedure not to pre-announce changes like this, unless they require advanced preparation from the customer's sta...
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Hey Priyanka Vallabh - This feature is currently rolling out. It will be available on your account sometime between today and end of this week :)
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Offizieller Kommentar Hello everyone, we're excited to announce the release of draft mode in the composer to solve the pain point discussed in this thread. Please provide your feedback here: https://support.zendesk.com/...
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Hello Everyone, We're currently actively working on exploring the best solution for this pain point and have prioritized working on this start of Q2. We're here to collect some more feedback from y...
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Offizieller Kommentar Hello everyone! We're very excited to announce that we are rolling out composer resize persistence starting today. Please share your feedback here: https://support.zendesk.com/hc/en-us/community/po...
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Hello all, Thanks for providing feedback. We're starting our work on this feature request: Persist the composer resize preference across all tickets. I'll be sure to update here once we release thi...
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Offizieller Kommentar Hello everyone, I spoke too soon previously. We had planned to work on this last year, but this project got deprioritized due to some higher impact projects coming to our radar. Unfortunately, we ...
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Offizieller Kommentar Hey folks! We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable. It’ll be an open d...
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Hello Jysk,Thanks for providing feedback on the comment order of tickets in Agent Workspace. The reason we decided to go with a different layout in Agent Workspace is because we wanted to provide a...