Chika Chima

1. Community
2. Feedback - Ticketing System (Support)
3. Malware Scanning - We Want Your Feedback!

Hi Filippo Bacci Thank you for reaching out with your question. While Zendesk’s malware scanning service does scan all file types, the nature of malware scanning makes it difficult for scanning eng...

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• Chika Chima
• Erstellt 15. November 2023 20:16
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1. Community
2. Feedback - Ticketing System (Support)
3. Support: Restrict Attachments by File Type

Hi everyone, As always, thank you for the feedback. We certainly understand this feature request significance to our customers. While we cannot commit to a date or planned release of this feature, ...

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• Chika Chima
• Erstellt 19. Oktober 2023 16:23
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1. Community
2. Zendesk Suite Q&A
3. I want to delete all the attachments in the tickets for specific period of time (eg: 2021 year). is it possible?

Hi Prabu P thanks for your responses. And apologies,  I did not realize there was a ticket created for you. Ill work with Advocacy to help answer these questions that I do not now as of now, but fo...

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• Chika Chima
• Erstellt 29. September 2023 14:34
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1. Community
2. Zendesk Suite Q&A
3. I want to delete all the attachments in the tickets for specific period of time (eg: 2021 year). is it possible?

Hi Prabu P! I am interested in digging more into your question and feature request. Do you often find that you're running out of storage space? Would it be useful to have different storage rules fo...

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• Chika Chima
• Erstellt 28. September 2023 23:01
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1. Support
2. ...
3. Attachments and CCs
4. Are incoming ticket attachments scanned for viruses?

Hi Alan Mark Unfortunately we cannot disable this feature, but I want to work with you to understand more on what you are seeing in regards to attachments and the malware scanning verdicts UI.  I c...

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• Chika Chima
• Erstellt 25. September 2023 20:43
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1. Community
2. Feedback - Ticketing System (Support)
3. Malware Scanning - We Want Your Feedback!

Hi Hussain thanks for reaching out! We understand how important security is to our customers and to Zendesk. Although, we cannot share what party we have partnered with to give you the malware scan...

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• Chika Chima
• Erstellt 5. September 2023 16:14
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1. Community
2. Feedback - Ticketing System (Support)
3. Limit the File Attachment Size of a Ticket through the Web Form

Hi Boyoon Thank you for reaching out and providing feedback. I would love to understand more about your use case!  I am curious to understand what is the difference between the signed in vs non sig...

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• Chika Chima
• Erstellt 14. August 2023 19:31
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1. Community
2. Feedback - Ticketing System (Support)
3. Secure attachments per ticket

Hello everyone thank you for your feedback and comments! In Support today; we do have private attachments as current feature in Support that helps with securing access to a file.  Unfortunately thi...

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• Chika Chima
• Bearbeitet 10. August 2023 14:20
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1. Community
2. Feedback - Ticketing System (Support)
3. Tickets: Restricting attachments by file types

Hi Valeriia P. I would love to learn more about your use case. Can you help me understand your ideal workflow for what type of attachments should be allowed by your agents and end users to be uploa...

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• Chika Chima
• Erstellt 18. Juli 2023 18:40
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1. Community
2. Feedback - Ticketing System (Support)
3. Possibility to limit/define the size of ticket attachments

Hi José Sousa !   Thank you for your explanation and use case. What would be the ideal minimum and max attachment size for your customers to upload? And what would be the min and max for your agent...

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• Chika Chima
• Erstellt 18. Juli 2023 18:36
• 0 Stimmen