Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen
PJ
Beigetreten 21. Dez. 2021
·
Letzte Aktivität 28. Nov. 2023
Folge ich
0
Follower
0
Gesamtaktivitäten
9
Stimme
1
Abonnements
5
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von PJ
PJ hat einen Kommentar hinterlassen
KommentarTicket customization
Hello,
The live conversation translation feature doesn't work on tickets via the Mobile SDK channel. You can refer to the article Understanding and Activating Live Conversation Translation for more information about this.
Live conversation translation gives agents the option to automatically translate incoming messages (coming from the end user) and outgoing messages (going to the end user) in the Zendesk Agent Workspace. It works in live conversations from the following channels:
The live conversation translation feature doesn't work on tickets via the Mobile SDK channel. You can refer to the article Understanding and Activating Live Conversation Translation for more information about this.
Live conversation translation gives agents the option to automatically translate incoming messages (coming from the end user) and outgoing messages (going to the end user) in the Zendesk Agent Workspace. It works in live conversations from the following channels:
- Live chat
- Social channels
- Sunshine Conversations channel
-
Zendesk messaging
Kommentar anzeigen · Gepostet 28. Nov. 2023 · PJ
0
Follower
0
Stimmen
0
Kommentare
PJ hat einen Kommentar hinterlassen
Community-Kommentar Discussion - Tips and best practices from the community
Hi John,
Great question! If you are referring to custom dropdown field values, you may try the below placeholder as stated in the article Using placeholders for custom fields.
"{{ticket.ticket_field_option_title_}}"
Best,
PJ
Great question! If you are referring to custom dropdown field values, you may try the below placeholder as stated in the article Using placeholders for custom fields.
"{{ticket.ticket_field_option_title_}}"
Best,
PJ
Kommentar anzeigen · Bearbeitet 28. Nov. 2023 · PJ
0
Follower
0
Stimmen
0
Kommentare
PJ hat einen Kommentar hinterlassen
Community-Kommentar Discussion - Tips and best practices from the community
Hi John,
Great question! If you are referring to custom dropdown field values, you may try the below placeholder as stated in the article Using placeholders for custom fields.
Best,
PJ
Great question! If you are referring to custom dropdown field values, you may try the below placeholder as stated in the article Using placeholders for custom fields.
Best,
PJ
Kommentar anzeigen · Bearbeitet 28. Nov. 2023 · PJ
0
Follower
0
Stimmen
0
Kommentare