Team Leafworks

It is necessary to show the e-mail address next to the name of the person, when the function 'fowarding as e-mail' is being used.

Why?

1. Zendesk Team forwards message to another internal team that is not working with Zendesk.

2. In the forwarded message only names appear, no e-mail address.

3. The Team working with Outlook does not know, how to proceed in the case the have to contact the person that wrote the comment. They ask the Zendesk Team again.

4. The Zendesk team has to open the ticket again, look for the mail of the person that wrote the comment and copy it in the side conversation.

Hi!

 

Just to communicate it clearly. I cannot remmeber Outlook or any other mail client hiding the e-mail addresses to "respect the privacy of the person"...Please...

At our customer this behavior leads to time losses. Why? 

1. Zendesk Team forwards message to another internal team that is not working with Zendesk.

2. In the forwarding message only names appear, no e-mail address.

3. The Team working with Outlook does not know, how to proceed in the case the have to contact the person that wrote the comment. The ask the Zendesk Team again.

4. The Zendesk team has to send the e-mail address.