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Al Emick

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    Al Emick hat einen Post erstellt

    Chat freezing

    1. Community
    2. Zendesk Suite Q&A

    We are on the Classic Chat Widget, not Messaging. One of our chat agents is experiencing some freezing during a chat. - The chat tab is open but is not immediately responsive to mouse clicks. - Whe...

    • Al Emick
    • Erstellt
    • 2 Follower
    • 1 Kommentar
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    Al Emick hat einen Kommentar hinterlassen

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Left parentheses not typing

    That did it. Seems like ProKeys and Zendesk are not playing nice in the sandbox anymore.

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    Al Emick hat einen Kommentar hinterlassen

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Left parentheses not typing

    Tried with no luck. Also tried disabling all Chrome extensions, clearing browsing history/cache/cookies for all time, closing and reopening Chrome then re-enabling all extensions. That worked for a...

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    Al Emick hat einen Post erstellt

    Chat sounds

    1. Community
    2. Zendesk Suite Q&A

    We are on Agent Workspace using the older chat widget, not Messaging. All sounds are turned on for all agents but sounds for incoming chats are intermittent for some of our chat agents. Is anyone e...

    • Al Emick
    • Erstellt
    • 8 Follower
    • 6 Kommentare
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    Al Emick hat einen Kommentar hinterlassen

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Left parentheses not typing

    We are on Windows and these characters are not typing in either Chrome or Edge with all extensions disabled. In November we lost the use of natively typing quotation marks and I submitted a query.

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    Al Emick hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Quotations "not working"

    All extensions are disabled, and just today our left parentheses characters, ( , { , { , stopped working while natively typing in a public reply or internal note. The right side symbols work, it ju...

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    Al Emick hat einen Post erstellt

    Left parentheses not typing

    1. Community
    2. Feedback - Ticketing System (Support)

    Hello, Curious if anyone else is seeing this bizarre issue. The { and the [ and the ( characters are not typing in our tickets, public reply and internal note. All the right characters are, we can ...

    • Al Emick
    • Erstellt
    • 5 Follower
    • 10 Kommentare
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    Al Emick hat einen Post erstellt

    Quotations "not working"

    1. Community
    2. Zendesk Suite Q&A

    Just this morning (11/30) we found that when typing quotations, ", they are not appearing in the body of the ticket, both public reply and internal note. They are appearing in the subject line and ...

    • Al Emick
    • Erstellt
    • 2 Follower
    • 3 Kommentare
    • 0 Stimmen