Dave Gladys

I too am extremely unsatisfied with the response of, "The easiest way to do this is to click through 6 menus" instead of just making it a view option

I'm adding my name to the list of disgruntled agents that can't get a view that is essential especially when more than one user can't be assigned to a ticket. Also, the follower macro doesn't work for me, which is how I ended up here.