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Sabine Hanna

Beigetreten 27. Sept. 2023

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Letzte Aktivität 07. Jan. 2025

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Community-KommentarZendesk EAP - New Article Editor in Guide

This ticket can be closed.

Kommentar anzeigen · Gepostet 07. Jan. 2025 · Sabine Hanna

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Community-KommentarZendesk EAP - New Article Editor in Guide

Thank you Patrycja, all seems to be working fine at the moment.

Kommentar anzeigen · Gepostet 28. Nov. 2024 · Sabine Hanna

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Community-KommentarZendesk EAP - New Article Editor in Guide

Thank you for this Dany, we currently do not have AI add-ons enabled on our account. The reason for signing on to the EAP was to try the AI summary functionality before committing to the AI add-on. Maybe I misunderstood the premise of the EAP with regards to this functionality then.

Kommentar anzeigen · Gepostet 16. Sept. 2024 · Sabine Hanna

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Sabine Hanna hat einen Post erstellt

PostZendesk EAP - New Article Editor in Guide

Hi,

I don't seem to have the option of generating AI summaries. All I get is the summary box to type in (see screenshot). Do I need to enable something else before this feature works? The info in your article here is not clear, it only mentions that you need to have the Advanced AI add on after the EAP has ended.

As the main reason for us to join the EAP was to try out this feature, please advise how I can enable the full functionality. Thank you!

 

Gepostet 12. Sept. 2024 · Sabine Hanna

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PostZendesk EAP - New Article Editor in Guide

I have been informed by one of my contributors that it is no longer possible to add a link to an image. We use this a lot to link attached documents from the article text, i.e. image of the PDF title page can be clicked to open the document. When clicking on an inserted image now, the link icon is greyed out.

Gepostet 03. Sept. 2024 · Sabine Hanna

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Community-KommentarZendesk EAP - New Article Editor in Guide

Agree, the HTML blocks have already caused a lot of frustrated contact from my users and a lot of extra work for me trying to fix articles for them. This is not a feature I would normally use and not having control over it is very annoying.

Kommentar anzeigen · Gepostet 02. Sept. 2024 · Sabine Hanna

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Sabine Hanna hat einen Post erstellt

PostZendesk EAP - New Article Editor in Guide

Since signing up to the new article editor EAP my users are reporting that images cannot be resized within the editor without distorting in the article. The only workaround we have found so far is to make size changes externally and then re-upload. This is rather annoying and causes more work.

 

We also experience some issues using the new table formatting options, specifically, aligning the table does not seem to work and the table remains aligned centrally within the text.

 

 

Gepostet 02. Sept. 2024 · Sabine Hanna

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Community-KommentarZendesk EAP - New Article Editor in Guide

Thank you Pati, I have the access now.

 

Sabine

Kommentar anzeigen · Gepostet 27. Aug. 2024 · Sabine Hanna

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Community-KommentarZendesk EAP - New Article Editor in Guide

Hi, I signed up to take part in this EAP, but never heard anything back? I am still very interested to take part, could I still be added? 

NB. I did raise a ticket regarding this as well, #12817156

Kommentar anzeigen · Gepostet 21. Aug. 2024 · Sabine Hanna

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KommentarWorking with articles in the knowledge base

I am currently experiencing the following issues with schedules:

- the “Remove schedule” option does not work (I had to publish and unpublish manually to remove the schedule).

- when I make changed to the article after setting a schedule, I do not get the warning message but the schedule has been removed.

Are these bugs known and will they be fixed soon?

Kommentar anzeigen · Gepostet 24. Juli 2024 · Sabine Hanna

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