Krista Zaloudek

Ability to arrange chat trigger order

1. Community
2. Feedback - Chat and Messaging (Chat)

Currently within the chat triggers, we are unable to reorder them within the chat settings trigger page. There are no sections for group chat triggers as there is within the Support trigger setting...

• Krista Zaloudek
• Erstellt 26. Mai 2023 16:59
• 1 Follower
• 0 Kommentare
• 0 Stimmen

Guide Template Articles in UI - Similar Functionality of Knowledge Template Articles

1. Community
2. Feedback - Help Center (Guide)

Currently, there is not an ability to create templated Guide help articles within the Guide Admin similar to the Knowledge / Knowledge Capture App. We'd request the ability to have template article...

• Krista Zaloudek
• Bearbeitet 24. Mai 2023 22:45
• 2 Follower
• 0 Kommentare
• 2 Stimmen

Additional Warning Message for Agents for Linked Articles Requiring End User Sign In

1. Community
2. Feedback - Ticketing System (Support)

We would appreciate an expansion of the warning messages for Zendesk Support Agents in sending Guide article links. Currently, the warning messages are only for Agent and Admin only content being s...

• Krista Zaloudek
• Erstellt 19. Mai 2023 22:06
• 1 Follower
• 0 Kommentare
• 1 Stimme

End User/Viewer Identity Activity Reportability

1. Community
2. Feedback - Help Center (Guide)

We would request the native ability to report on specific end user identity of specific articles viewed in the Zendesk external help centers. Use Case: Having native ability to see the specific end...

• Krista Zaloudek
• Erstellt 15. Mai 2023 16:32
• 1 Follower
• 0 Kommentare
• 0 Stimmen

Enhancement Request - Allow editing of CSAT Ratings Page UI

1. Community
2. Feedback - Ticketing System (Support)

While we can edit the CSAT ratings automation, we are unable to edit the actual CSAT ratings page beyond selecting some different answers. We request the ability to natively/administratively adjust...

• Krista Zaloudek
• Erstellt 11. April 2023 14:58
• 3 Follower
• 1 Kommentar
• 1 Stimme

Enhancement Request - Provide Error Message for Required Conditional Fields on Agent Submitted Tickets in Web Widget

1. Community
2. Feedback - Ticketing System (Support)

We support both internal and external customers in a multibrand instance. Some of our Zendesk licensees may use the web widget of other applications currently supported in our Zendesk instance to s...

• Krista Zaloudek
• Erstellt 11. April 2023 14:48
• 1 Follower
• 0 Kommentare
• 0 Stimmen

Add article voting capability to help articles served in the web widget and Knowledge app

1. Community
2. Feedback - Help Center (Guide)

Please add the ability for voting on help center articles served within the Zendesk web widget and the Knowledge app of the Agent Workspace. Business impact: We want to get feedback from our custom...

• Krista Zaloudek
• Erstellt 23. März 2023 18:11
• 1 Follower
• 0 Kommentare
• 0 Stimmen

Allow Zendesk pop up modal windows to be movable by agents/admin (adding user and others)

1. Community
2. Feedback - Ticketing System (Support)

Currently, Zendesk pop up modal window for adding users and other items appear in the center of the screen in a fixed position in the center of the screen. Agents are unable to move these windows t...

• Krista Zaloudek
• Erstellt 3. März 2023 17:24
• 1 Follower
• 0 Kommentare
• 0 Stimmen