Alek J Reed
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Neueste Aktivität von Alek J Reed-
Hi Amisha Sharma! Thank you for soliciting feedback on this. One of our largest businesses came forward and advised that the clearing of comment when switching from internal note to public reply is...
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Hi there. Checking in on this. Its been an additional 4 months, so we were wondering what the status of this is.
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Agreed on this. Tags are a fantastic way to track the topics and trends of tickets. If we had the ability to report upon when a tag was added, we could take this to the next level. Use case examp...
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I second this! Ideally an export would include conditions and actions as well. We have many triggers (500+) and it is cumbersome to manage these without the ability to easily export. Yes, the API ...
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For our business, tickets created via web forms are very different than tickets created by an agent within the support interface. We understand we can pull a metric for these tickets in Explore, bu...
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Hello! Looking for a solution to this as well. We need to create a very large article with multiple levels of content within the single article. While advanced HTML works well in Guide directly, i...