Alek J Reed
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Neueste Aktivität von Alek J Reed-
Allow Admin to Select Behavior of Solved Tickets When Offboarding an Agent
Current state: The assignment of the tickets to an agent includes their group and the agent combined. When an agent is demoted to end-user, tickets with a status less than solved would go back to t...
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Designation for Agent Created Tickets for Channel
When an agent creates a new ticket within the Support agent interface (created by an agent hovering over the +Add tab and selecting ticket) it is documented as Ticket Channel: Web Form. We can use...