Alek Reed
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Gesamtaktivitäten61
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Stimmen zur Aktivität von Alek Reed-
Allow Admin to Select Behavior of Solved Tickets When Offboarding an Agent
Current state: The assignment of the tickets to an agent includes their group and the agent combined. When an agent is demoted to end-user, tickets with a status less than solved would go back to t...
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Designation for Agent Created Tickets for Channel
When an agent creates a new ticket within the Support agent interface (created by an agent hovering over the +Add tab and selecting ticket) it is documented as Ticket Channel: Web Form. We can use...
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Ability to Modify Follow Up Ticket Creation Behavior
Background: When a follow up ticket is created by an end-user, Zendesk automatically appends the line "This is a follow-up to your previous request #{{ticketID}} "{{subject}}" to the top of the fir...
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Custom script ignored when "cannot be blank" errors appear
We have leveraged a few great recipes from the Community here to update our Help Center and we have it tailored to our preferences now, so thank you for everyone's contributions! However, I noticed...