Niina Tuominen
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Niina Tuominen hat einen Kommentar hinterlassen
Thanks Zha, that is how I have done the process now, it is just that agents need to remember to use this macro with these incoming calls and change the comment type to internal.
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Niina Tuominen hat einen Kommentar hinterlassen
I have a scheduled pdf. dashboard which is sent to customer once a month and includes details about all the tickets row by row they have been sending us during the past month. If there is more tick...
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Niina Tuominen hat einen Kommentar hinterlassen
I would need to configure ticket comment field as internal/private as default to specific brand. I guess this is not possible with trigger or any other way? The use case here is that calls coming i...
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Niina Tuominen hat einen Kommentar hinterlassen
I guess reminder would be enough, but it would be more clear if the trigger would not allow to change the status of the ticket until the subject line is updated from the default one.
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Niina Tuominen hat einen Post erstellt
To create trigger which would force the agent to edit the subject line more descriptive?
Incoming calls create automated subject which tells nothing of the issue. This can be edited yes, but can I would need to create trigger which would force the agent to edit the subject line more de...
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Niina Tuominen hat einen Post erstellt
Call back options after hours
BeantwortetHi, We would like to offer our customers good customer experience by offering them call back option if they happen to call us after hours. They would be called back during next business hours.