Pedro Rodrigues
Zendesk Admin (previous profile: https://support.zendesk.com/hc/en-us/profiles/1263213808389-Pedro-Rodrigues). Disclaimer: I don't work for Zendesk, I just contribute as a Community Moderator.
-
Gesamtaktivitäten638
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich1 Benutzer
-
Gefolgt von4 Benutzer
-
Stimmen147
-
Abonnements344
Aktivitätsübersicht
Neueste Aktivität von Pedro Rodrigues-
Pedro Rodrigues hat einen Kommentar hinterlassen
Hello Tres Moore/ Bilan Jenkins you can achieve this with a standard calculated metric or attribute. For example, under the "Support: updates history" dataset, let's create a standard calculated at...
-
Pedro Rodrigues hat einen Kommentar hinterlassen
Hi Natsumi, sorry for any delay getting back to you. That's right, as we're only allowed one widget per Brand, at least for now.
-
Pedro Rodrigues hat einen Kommentar hinterlassen
Hi Natsumi and Hannah Voice, this can be confusing indeed! Here's hoping I can clarify this (from my own experience setting both channels up simultaneously). We can indeed have both channels/setups...
-
Pedro Rodrigues hat einen Kommentar hinterlassen
Hola Elvis Ventocilla, en Explore puede crear un atributo calculado estándar que le devuelve exactamente lo que busca, por ejemplo: En el ejemplo arriba, nuestro nuevo atributo nos mostrará una co...
-
Pedro Rodrigues hat einen Kommentar hinterlassen
Hi everyone, just to share a workaround for the upcoming feature and for those who don't want to present a drop-down (which defeats the flow purpose, as Shaun Siemon commented). For those looking f...
-
Pedro Rodrigues hat einen Kommentar hinterlassen
Hi Lisa Tam, thanks for the quick reply! We already tried and know it's possible to do this using custom fields (as with a web form), but by using those we defeat the purpose of having Answers in F...
-
Pedro Rodrigues hat einen Kommentar hinterlassen
"We are also working on a piece of work that allows you to pass bot context(ie options clicked) to agent workspace for better routing and triaging" Hello, any news on this one? Not being able to id...
-
Pedro Rodrigues hat einen Kommentar hinterlassen
Hi Ahmed Dahy, they can use Ctrl+Shift+V to paste without formatting (Cmd+Shift+V on Mac), or right-click and "Paste as plain text".
-
Pedro Rodrigues hat einen Post erstellt
Agent Workspace: view conversation permissions for Light Agents
Feature Request Summary Light Agents should be able to view messaging conversations in Agent Workspace (regardless of ticket status). Image: source article Description Light Agents can in fact ...
-
Pedro Rodrigues hat einen Kommentar hinterlassen
Hi Zendesk team, are there any plans to allow admins to at least consult the full list of dashboards created and their owner? Finding the owner of a dashboard can be troublesome and time-consuming....