Pedro Rodrigues

1. Support
2. ...
3. Medida do sucesso
4. Sobre políticas de SLA de grupo e como elas funcionam

Olá bianca bezerra, correto. A nova política não será apenas aplicada nos tickets cuja prioridade for atualizada mas sim em qualquer ticket que sofra qualquer atualização (corresponda às condições ...

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• Pedro Rodrigues
• Erstellt 11. September 2023 11:12
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1. Community
2. Zendesk Suite Q&A
3. report to automatically show customers that opened the most tickets

Great news! You're welcome, always happy to help 👋

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• Pedro Rodrigues
• Erstellt 25. August 2023 13:36
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1. Community
2. Feedback - Help Center (Guide)
3. iframes added via edit code will not hold

Hi Lorrie McConnell, can you please confirm whether you have the setting "Display unsafe content" checked in Guide Settings? That could probably be what's preventing the Google Sheet iframe from l...

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• Pedro Rodrigues
• Erstellt 24. August 2023 17:42
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1. People
2. ...
3. Team members and groups
4. Bulk importing users

Hello WeRoad, unfortunately there isn't a custom role option to set those permissions. The workaround is leveraging the API to bulk import (or use a custom app to manage user licenses).

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• Pedro Rodrigues
• Erstellt 24. August 2023 08:16
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1. Novedades y actualizaciones
2. Novedades
3. Anuncio importante: Próximos cambios en los generadores de paneles de Explore

Hola Natalia Maglioni, si se refiere a reportar tickets basado en valor de SLA, lamentablemente en Explore no es posible reportar, por lo menos con el conjunto de datos en vivo ("Live dataset"). Co...

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• Pedro Rodrigues
• Erstellt 22. August 2023 14:01
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1. Community
2. Zendesk Suite Q&A
3. report to automatically show customers that opened the most tickets

Hi Ofer Rozen, just to note that the report seen in the image shows the # tickets per Requester organization, not Requester. To obtain something like "the 5 customers that opened the most tickets",...

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• Pedro Rodrigues
• Bearbeitet 10. August 2023 17:03
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1. Community
2. Português do Brasil Comunidade
3. Métrica para a "Próxima violação de SLA"

Olá Lucas Moreira, desculpe o atraso na resposta. Infelizmente ainda não parece existir algo assim no Explore, pelo menos em tempo real. Com a exceção das visualizações/Views, o mais próximo que co...

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• Pedro Rodrigues
• Erstellt 7. August 2023 10:48
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1. Community
2. Tips from users - Zendesk Suite
3. Support Tip: How to change the ticket Subject using a trigger

Hi Anna Billings, you're right - article updated accordingly! Thank you for the heads up 👍

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• Pedro Rodrigues
• Erstellt 6. August 2023 10:37
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1. Community
2. Feedback - Reporting and analytics (Explore)
3. Need to export end users + all emails (both primary and secondary emails)

Jake Warren could it be due to pagination?

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• Pedro Rodrigues
• Erstellt 27. Juli 2023 15:52
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Need to export end users + all emails (both primary and secondary emails)

Hi Jake Warren, try the following endpoint: https://yoursubdomain.zendesk.com/api/v2/users.json?role[]=end-user&include=identities This request's JSON output will return end-user data but also some...

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• Pedro Rodrigues
• Erstellt 27. Juli 2023 02:37
• 0 Stimmen