Pedro Rodrigues

1. Community
2. Feedback - Ticketing System (Support)
3. Expand condition logic for combination of ANDS/ORS

Hi Jake Warren, that would be super useful indeed! Feel free to add your vote to this request as well. Cheers!

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• Pedro Rodrigues
• Erstellt 26. Januar 2023 16:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Interfaz Usuario modo Oscuro

Hola Gonzalo Cruz, existen estas extensiones (nota: no fueron desarrolladas por Zendesk) para Google Chrome y Mozilla Firefox. Quizás en los comentarios de este artículo podrás encontrar más sugere...

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• Pedro Rodrigues
• Erstellt 25. Januar 2023 14:18
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Change redirect after form submission

Hi Amy Giella, thank you for that heads-up, the code should indeed prevent that situation! I just tried this in my account and it worked without any issues: <script>if (document.referrer.match('/re...

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• Pedro Rodrigues
• Erstellt 20. Januar 2023 18:43
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. CANCELAMENTO

Olá Shynaide Mafra, não conseguiu entrar em contato com a equipe do Zendesk? Se ainda não o fez, sugiro enviar um ticket de suporte através do widget aqui na Comunidade. Espero que consiga resolver...

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• Pedro Rodrigues
• Erstellt 17. Januar 2023 16:28
• 1 Stimme

1. Community
2. Feedback - Admin Center
3. Default Automation - WHAT?!

I also don't understand why this has been deployed this way, without any prompt or pop-up within the Support account, or admin input -- I bet some admins won't notice it until some problem arises. ...

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• Pedro Rodrigues
• Bearbeitet 20. Dezember 2022 13:41
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Comparison between Created Vs Solved

Hi Support Admin, please check this comment. Hope it helps!

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• Pedro Rodrigues
• Erstellt 19. Dezember 2022 13:24
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Placeholder or something similar to get the subdomain?

Hi Brian Rosenkrantz, not that I know of, unfortunately. For these cases (that is, when requester is an agent), you'll need to create one trigger per brand and add the URL yourself to the notificat...

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• Pedro Rodrigues
• Erstellt 9. Dezember 2022 15:46
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Integración WhatsApp

Gracias por confirmar! Si realmente el segundo comentario no se envió al solicitante, quizás fue algún error puntual, esto habrá que revisarlo el equipo de Zendesk.

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• Pedro Rodrigues
• Erstellt 5. Dezember 2022 17:34
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Integración WhatsApp

Hola Ricardo Campos, según veo en las evidencias compartidas, no fue solamente la imagen que no se agregó, el texto tampoco. Por lo tanto, y aún no esté seguro, me parece que todavía la integración...

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• Pedro Rodrigues
• Erstellt 5. Dezember 2022 16:30
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Custom Field Date - Stamping Today's Date On user Field

Hi everyone, although the following may not address all the challenges above, check this comment to see how to print the current date on a custom user field (using a webhook via trigger). Hope this...

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• Pedro Rodrigues
• Erstellt 5. Dezember 2022 10:37
• 0 Stimmen