Route 101

1. Community
2. Feedback - Chat and Messaging (Chat)

One of our customer's has flagged that on the messaging launcher the icon (that appears on the top left) has alt text associated with it ('company logo'). When using a screen reader on their websit...

• Route 101
• Bearbeitet 20. November 2023 13:56
• 2 Follower
• 1 Kommentar
• 1 Stimme

1. Community
2. Zendesk Suite Q&A

We are having an issue with calls being cut off instead of queued when all agents are busy. Is there an option to change how long customers can queue before being cut off?

• Route 101
• Erstellt 22. Juli 2022 16:02
• 2 Follower
• 1 Kommentar
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A

Hi Is it possible to report on agents login time and login periods within Explore? From my understanding this information like this is only accessible within Audits. however I cannot find this info...

• Route 101
• Erstellt 14. Juni 2022 08:52
• 4 Follower
• 1 Kommentar
• 2 Stimmen