Route101 Admin
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Route101 Admin hat einen Kommentar hinterlassen
Agreed, we tend to sway customers away from Live Dashboards and suggest they use third-party apps instead in order to monitor live data. Any instance with numerous brands and groups would struggle...
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Route101 Admin hat einen Kommentar hinterlassen
Agreed, we tend to sway customers away from Live Dashboards and suggest they use third-party apps instead in order to monitor live data. Any instance with numerous brands and groups would struggle...
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Route101 Admin hat einen Post erstellt
When agents are in an offline or transfer state in Zendesk Talk incoming calls are cut off.
BeantwortetWe are having an issue with calls being cut off instead of queued when all agents are busy. Is there an option to change how long customers can queue before being cut off?
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Route101 Admin hat einen Post erstellt
Report on agents login periods in Explore for time tracking
Hi Is it possible to report on agents login time and login periods within Explore? From my understanding this information like this is only accessible within Audits. however I cannot find this info...