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Raphaël Péguet - Officers.fr's Avatar

Raphaël Péguet - Officers.fr

Beigetreten 19. Dez. 2021

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Letzte Aktivität 29. Dez. 2023

Zendesk Certified Consultant

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Raphaël Péguet - Officers.fr hat einen Kommentar hinterlassen

KommentarWeb Widget documentation

Federico Costa of course.

Allison Sargent this is different because ask for details asks the questions to the customer whether here you can populate the answer based on information of your website without asking.

 

@Zendesk Can you certify that others metadata than the 4 about authentication (mail, name, external id, status) can be used as variables in the flowbuilder please??

 

It would be nice that you add screenshots to reassure people that metadata are shown in the flow builder

Kommentar anzeigen · Bearbeitet 24. Okt. 2023 · Raphaël Péguet - Officers.fr

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KommentarBusiness rules

I'm sure I've seen somewhere placeholders (tags) for nested drop-down list fields that return the first value, but I can't remember how it's written.

For example, if you have a field with the value: Restaurant::Français::5 étoiles, it will only return Restaurant.
If you ever have it somewhere... (but without liquid)

Best regards,

Raphaël

Kommentar anzeigen · Gepostet 11. Okt. 2023 · Raphaël Péguet - Officers.fr

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KommentarMultiple language support

Can we create new dynamic content by importing or this is only to update?

Kommentar anzeigen · Bearbeitet 04. Okt. 2023 · Raphaël Péguet - Officers.fr

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KommentarTalk basics

Benineses numbers are not on the list of accessible number in this webpage but it is in the self service buying part of Zendesk. Can you confirm benineses numbers are available?

 

Best regards,

Kommentar anzeigen · Gepostet 24. Aug. 2023 · Raphaël Péguet - Officers.fr

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Post Feedback - Developer Platform

Hi,

We know how to send ticket info with webhooks but not attachment links.

We know how to write it with liquid but as it is not supported by webhooks we fail...

If some ones knows the syntax you're welcome 😇 

Best regards!

Raphaël

Gepostet 04. Aug. 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr hat einen Kommentar hinterlassen

KommentarUsing legacy AI agent functionality

Hello 

I saw while trying that when the flow builder API calls succeeds but finds an answer where ALL the saved variables are not present the flow builder takes the API failed path..

It's very unlogical :s

My use case is to use answer bot api into the flow builder. So i've saved as variables the url and the title of the 3 first articles. and every time the API calls finds 3 articles it works, but when it finds 1 or two articles the flow builder takes the "fail path"

Kommentar anzeigen · Bearbeitet 24. Juli 2023 · Raphaël Péguet - Officers.fr

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KommentarCall routing, greetings, IVR, and recordings

Solved: You have to click first to copy the address of the audio and open this link even if you're already on the reader

Kommentar anzeigen · Gepostet 20. Juni 2023 · Raphaël Péguet - Officers.fr

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KommentarCall routing, greetings, IVR, and recordings

When I click Save as it gives me a txt file! 

Kommentar anzeigen · Gepostet 20. Juni 2023 · Raphaël Péguet - Officers.fr

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KommentarUsing AI agents for messaging

Hi Zendesk, 

Images doesn't render well in every format it would be nice that you suggest in your article, picture sizes :) 

Best regards,

Raphaël

Kommentar anzeigen · Gepostet 22. Mai 2023 · Raphaël Péguet - Officers.fr

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Community-Kommentar Feedback - Ticketing system (Support)

It used to work with created_at only but now _with_timestamp is mandatory, like this created_at_with_timestamp

Kommentar anzeigen · Gepostet 05. Mai 2023 · Raphaël Péguet - Officers.fr

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