Lisa Roels

@...

Hi! I'm also looking for a way to configure automated responses in WhatsApp tickets that are not answered after 12h to inform the user that their ticket is been transferred to email. Unfortunately, I see there is no way to configure delayed automatic replies to WhatsApp. This is really frustrating.

I completely agree with the above and wish to be able to do the same.

Also, having just one autoresponder for a multilingual brand is not the most optimal thing. With triggers or automations, it would be possible to set up answers in different languages according to the requesters's language, whereas now we have a really long autoreply.

It would be extremely helpful to be able to set up notification triggers and automations for WhatsApp.