Nikki Stockton

1. Support
2. ...
3. Setting up Agent Workspace
4. Configuring the context panel in the Zendesk Agent Workspace

I had the wrong template name in the other brands.  All good now thanks.

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• Nikki Stockton
• Erstellt 20. Juli 2023 10:52
• 0 Stimmen

1. Support
2. ...
3. Setting up Agent Workspace
4. Configuring the context panel in the Zendesk Agent Workspace

It only allows me to use the main brand for creating an article - when we have a ticket open in another brand we no longer have the template there? Is there somewhere to apply this to all brands?  ...

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• Nikki Stockton
• Erstellt 14. Juli 2023 10:41
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1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating a ticket from a comment on a knowledge base article

Does the comment notify anyone?

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• Nikki Stockton
• Erstellt 14. Juli 2023 05:42
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. having notification when a new customer is register

Is it possible to pull a report on "new" users?

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• Nikki Stockton
• Erstellt 12. September 2022 07:37
• 0 Stimmen

1. Chat
2. ...
3. General questions about live chat
4. Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK?

Hi, Can we stop the trigger from applying to a current open ticket? Thanks Nikki

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• Nikki Stockton
• Erstellt 10. August 2022 23:36
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Enforce required ticket fields to be filled prior to merging

Agreed, I also see a lot of my tickets with Null values due to this.  I then have to go through them and verify them - painful!  Thanks,Nikki

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• Nikki Stockton
• Erstellt 10. August 2022 23:12
• 3 Stimmen