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NIkita Kadri

Beigetreten 16. Okt. 2021

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Letzte Aktivität 20. Aug. 2024

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Community-Kommentar Q&A - Chat, messaging, and widgets

Hi Team

 

Could you please provide an option to hide the nested ticket fields as well please? When we add nested fields (example- Field :: 1, Field :: 2, etc) and if we have to hide them, the field does not get hidden completely. The ‘Field >’ option will still show on the ticket page but it will be blank without options. This is confusing to the agents while selecting a ticket field for a ticket. Can you please enable the Ticket Field Manager app to hide the entire field when we add tags to hide options?

Kommentar anzeigen · Gepostet 19. Aug. 2024 · NIkita Kadri

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Can the team please provide an update here please? I see the post is marked as Completed but this feature is not yet implemented

Kommentar anzeigen · Gepostet 07. Dez. 2023 · NIkita Kadri

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KommentarSetting up Agent Workspace

Hi Team

How does reporting work for Chat? Can we extract the Chat monitoring report from Explore now which was earlier available on the Zopim dashboard? Along with the charts and metrics that would show up there?

Kommentar anzeigen · Gepostet 08. Nov. 2023 · NIkita Kadri

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KommentarCustomizing reports

Hi Team

Is there an option to sort based on rows? The column sorting checkbox is selected. We have a 'Solved Ticket' row and want to sort the results based on this row value - from new to old. The sort function is not working however, Is there a way to do it?

Kommentar anzeigen · Gepostet 09. Mai 2023 · NIkita Kadri

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KommentarExplore recipes

Hi Team

Does the hour calculations 0 - 23, indicate time as per the time zone of the person's profile?

Example: If my zendesk profile time zone is IST (India Standard Time ) , so '0' hours is 12AM - 1AM IST, then  '1' hours is 1AM - 2AM IST, and so on?

Kommentar anzeigen · Gepostet 14. Apr. 2023 · NIkita Kadri

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KommentarTicket customization

Hi Team

Can we rename a ticket Form currently in use or will it create issues with reporting?

Kommentar anzeigen · Gepostet 28. März 2023 · NIkita Kadri

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KommentarCustomizing reports

Hi Team

We customized the pie chat colors from the Colors section, however it is not being picked in the chat legend. The Legend shows different colors. Is there a way to correct this?

Kommentar anzeigen · Gepostet 07. Nov. 2022 · NIkita Kadri

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KommentarCustomizing reports

Hi Team

Currently we only have one option to adjust the header/row height and that is through Chart Configuration - Columns - Allow multi-line and then to adjust the multi-line margin. Can this be split for the Header and remaining rows ? We may have a need for a wider header without the need to adjust the height of individual rows as well.

Kommentar anzeigen · Gepostet 22. Sept. 2022 · NIkita Kadri

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KommentarGetting started with email

Hi Team

I would like to understand the effects of deleting a support address on Zendesk? or a forwarding address created to receive emails from customers? These email ID have been used for a few years but are now being sunset in the Organization as the associated process is obsolete. Will deleting them affect ticket reporting or access to old tickets  received on this ID?

Kommentar anzeigen · Gepostet 26. Aug. 2022 · NIkita Kadri

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KommentarTicket automation and collaboration

Hi Team

If an Agent has created macros - personal and for Groups, will both be deleted when that Agent's access is revoked ?

Kommentar anzeigen · Gepostet 25. Apr. 2022 · NIkita Kadri

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