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Krithiga Karunanithi's Avatar

Krithiga Karunanithi

Beigetreten 12. Feb. 2023

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Letzte Aktivität 06. Sept. 2024

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Krithiga Karunanithi hat einen Kommentar hinterlassen

KommentarZendesk messaging

Hi there, when my colleague Ashley Taylor and I creating a messaging trigger, and sending a messaging to the customer we're unable to also set the icon - is this possible? We have built our messaging experience for our customers with consistent branding and want this to also align. 

Kommentar anzeigen · Gepostet 06. Sept. 2024 · Krithiga Karunanithi

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Krithiga Karunanithi hat einen Kommentar hinterlassen

KommentarWorking with articles in the knowledge base

Hi it seems like it is no longer possible to set a light agent as the Owner is this correct? This ability was really key to our team managing our light agents ability to own and manage their article content.

Additionally it seems like a Group can now be set as the Owner? Has this changed since the comment May 2023?

 

Kommentar anzeigen · Gepostet 23. Jan. 2024 · Krithiga Karunanithi

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