Nick S

1. People
2. ...
3. Team members and groups
4. Creating custom unified agent statuses

+1 on Kris' points above.  We need to enable this at an account wide-level, but cannot tweak this to suit workflows of certain teams without these custom statuses being visible to all. It makes the...

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• Nick S
• Erstellt 22. November 2023 00:25
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1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Also interested in this EAP Barry Neary

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• Nick S
• Erstellt 15. November 2023 23:59
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing improvements to the views experience in Support

This is wonderful news, thanks Zendesk!

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• Nick S
• Erstellt 4. Oktober 2023 04:06
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1. Community
2. Feedback - Ticketing System (Support)
3. Update Automations Inteface to be inline with Triggers

+1. Looking forward to the next update on this. 

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• Nick S
• Erstellt 1. Oktober 2023 03:13
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1. Community
2. Feedback - Ticketing System (Support)
3. Standardize on Folder/Category

+1. Love being able to categorise Triggers but wish we also could do this for our Macros & Automations. 

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• Nick S
• Erstellt 1. Oktober 2023 03:12
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Banning users in messaging

Does Zendesk have any suggestions for dealing with serial pests on Messaging? Ability to block via IP (which was available in Zendesk Chat) is a must, we don't want our agents bombarded with spam, ...

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• Nick S
• Erstellt 31. August 2023 00:35
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Hi team, can we please get an update or revised timeline? Latest update from Zendesk was that this was in active development and due at the end of 2022, we're now over half way through 2023. One of...

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• Nick S
• Erstellt 8. August 2023 00:41
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

Hi team, did we have an update on this one? Our agents need to verify an email has been received from their ticket and hasn't bounced. Hoping this is available soon but would appreciate an update o...

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• Nick S
• Erstellt 29. Juni 2023 23:32
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Hi team, any updates on this feature? We have customers and clients who use Messaging for a wide range of issues and the current functionality doesn't allow separate conversations to occur at once....

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• Nick S
• Erstellt 17. April 2023 01:44
• 2 Stimmen

1. Agent guide
2. Ticket basics
3. Forwarding an email message to your support address

Hi team, we have 'Enable Email Forwarding' selected. Are we able to run any triggers based on the Light Agent who forwards us the email? We have a few triggers set-up to automatically assign ticket...

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• Nick S
• Erstellt 3. April 2023 05:15
• 0 Stimmen