Nick S
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Neueste Aktivität von Nick S-
Nick S hat einen Kommentar hinterlassen
+1 on this. We had this functionality in Chat which was helpful in protecting agents from abusive or inappropriate behaviour. To now have no way to stop these pests feels like a step in the wrong d...
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Nick S hat einen Kommentar hinterlassen
+1 on the above comments - this would be particularly handy for our internal staff who often contact multiple times for different issues via the widget. New Conversation button would allow them to ...
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Nick S hat einen Kommentar hinterlassen
Hey Chris Haussler I may have a possible solution. If you use Conditional Formatting at all it seems to address it for me. Not ideal but is a workaround. We needed to redesign one of our processes,...
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Nick S hat einen Kommentar hinterlassen
I'd love to see this feature added to individual line configurations as it's handy for some teams (but not everybody). For our teams with high call volumes, having it automatically answer would mea...
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Nick S hat einen Post erstellt
End-User Provide Contact Details for Digital Line
BeantwortetFeature Request Summary: Digital Lines should have the ability to obtain information from the end-user prior to initiating a call, much like when they begin a live chat. Description/Use Cases: ...
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Nick S hat einen Kommentar hinterlassen
Hi team, does Zendesk support custom ticket placeholders in the subject field? $('#request_subject').val("Credit Request - Agency name: {{ticket.ticket_field_ID}}, CID: {{ticket.ticket_field_ID}}")...
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Nick S hat einen Kommentar hinterlassen
+1 on this. Seems odd that agents can bypass the field requirement to submit a request. Anybody know of any workarounds?
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Nick S hat einen Post erstellt
Amend App Timing Out Error Notification
Feature Request Summary: Zendesk should amend the error message "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrat...
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Nick S hat einen Kommentar hinterlassen
I support this post - all lines are not relevant to all agents, and it's time-consuming (and frustrating for our agents) to need to scroll through our list of lines to find the one which is relevan...
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Nick S hat einen Kommentar hinterlassen
We occasionally receive the error "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrator." Unfortunately this does not...