Nick S
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Neueste Aktivität von Nick S-
Nick S hat einen Post erstellt
End-User Provide Contact Details for Digital Line
Feature Request Summary: Digital Lines should have the ability to obtain information from the end-user prior to initiating a call, much like when they begin a live chat. Description/Use Cases: ...
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Nick S hat einen Kommentar hinterlassen
Hi team, does Zendesk support custom ticket placeholders in the subject field? $('#request_subject').val("Credit Request - Agency name: {{ticket.ticket_field_ID}}, CID: {{ticket.ticket_field_ID}}")...
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Nick S hat einen Kommentar hinterlassen
+1 on this. Seems odd that agents can bypass the field requirement to submit a request. Anybody know of any workarounds?
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Nick S hat einen Post erstellt
Amend App Timing Out Error Notification
Feature Request Summary: Zendesk should amend the error message "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrat...
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Nick S hat einen Kommentar hinterlassen
I support this post - all lines are not relevant to all agents, and it's time-consuming (and frustrating for our agents) to need to scroll through our list of lines to find the one which is relevan...
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Nick S hat einen Kommentar hinterlassen
We occasionally receive the error "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrator." Unfortunately this does not...
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Nick S hat einen Kommentar hinterlassen
Mirroring all of the feedback above regarding this change - this will negatively impact our teams who have a large number of tickets. Unfortunately adding additional views with different conditions...
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Nick S hat einen Kommentar hinterlassen
Hi team, we rely on the live data in Zendesk Explore to display Talk and Chat stats for our agents throughout the day. They rely on this to see how many calls/chats in queue, or agents online, or l...
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Nick S hat einen Kommentar hinterlassen
+1 on this feature. We have different teams using our instance of Zendesk and sharing the one Zendesk Talk account. We'd like to be able to customise this by team. By having it as one level across ...
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Nick S hat einen Kommentar hinterlassen
I'd also be very interested if somebody has a workaround they could recommend. Our Team Leads need to be able to see the amount of time an agent has been available/online, and doing it manually jus...