Nick Sgarioto

1. Support
2. ...
3. Tickets
4. How can I troubleshoot ticket submission issues?

We occasionally receive the error "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrator." Unfortunately this does not...

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• Nick Sgarioto
• Erstellt 27. Juni 2022 03:34
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Mirroring all of the feedback above regarding this change - this will negatively impact our teams who have a large number of tickets. Unfortunately adding additional views with different conditions...

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• Nick Sgarioto
• Erstellt 9. Juni 2022 05:16
• 2 Stimmen

1. Explore
2. ...
3. Creating dashboards
4. Live data limits for Explore dashboards

Hi team, we rely on the live data in Zendesk Explore to display Talk and Chat stats for our agents throughout the day. They rely on this to see how many calls/chats in queue, or agents online, or l...

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• Nick Sgarioto
• Erstellt 14. April 2022 01:47
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Feature request: Zendesk Talk - set maximum queue wait time per number

+1 on this feature. We have different teams using our instance of Zendesk and sharing the one Zendesk Talk account. We'd like to be able to customise this by team. By having it as one level across ...

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• Nick Sgarioto
• Erstellt 24. März 2022 05:30
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

I'd also be very interested if somebody has a workaround they could recommend. Our Team Leads need to be able to see the amount of time an agent has been available/online, and doing it manually jus...

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• Nick Sgarioto
• Erstellt 18. März 2022 04:22
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

+1 on Ethans comment - when having multiple tickets open the preview is best suited to show the Subject rather than the Requester Name. Especially when there may be instances when managing many dif...

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• Nick Sgarioto
• Erstellt 2. März 2022 21:55
• 3 Stimmen

1. Talk
2. ...
3. Agent guide for Talk
4. Setting your Talk agent state

+1 for J BELLs post above. Our agents are on a number of different queues during the day and we'd like them to be able to set a status to advise the rest of the team what their focus is.  For examp...

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• Nick Sgarioto
• Erstellt 9. November 2021 04:43
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Tabs - We Want Your Feedback!

+1 for Skyla's comment above. Since the change to Agent Workspace we have frustrated agents who want the Subject of the ticket to appear in the tab navigation bar rather than requester name, especi...

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• Nick Sgarioto
• Erstellt 20. Oktober 2021 04:19
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Unshare Tickets

+1 on this also. We'd like to be able to unshare via trigger. 

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• Nick Sgarioto
• Erstellt 12. Oktober 2021 00:03
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Using ticket tabs to manage conversations

+1 on Ethans comment - when having multiple tickets open the preview is best suited to show the Subject rather than the Requester Name. Especially when there may be instances when managing many dif...

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• Nick Sgarioto
• Erstellt 8. Oktober 2021 02:02
• 4 Stimmen