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Christopher Sciaretta

Beigetreten 16. Nov. 2023

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Letzte Aktivität 18. Feb. 2025

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KommentarViewing and using dashboards

Are there plans to expand the customization options for this dashboard? For example, it would be great if we could see the longest wait time in a queue rather than only the average.

Kommentar anzeigen · Gepostet 27. Aug. 2024 · Christopher Sciaretta

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Christopher Sciaretta hat einen Kommentar hinterlassen

KommentarViewing and using dashboards

Are there plans to expand the customization options of this dashboard? For example, it would be nice to have a way to view the longest wait time in a queue rather than only the average. 

Kommentar anzeigen · Gepostet 27. Aug. 2024 · Christopher Sciaretta

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KommentarRouting

Barry Neary  Hi Barry, my team would like to have the backend change made to our sandbox to allow us to test reassigned tickets flowing back through a custom queue. 

Please let me know what information you will need!

Kommentar anzeigen · Gepostet 06. Aug. 2024 · Christopher Sciaretta

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Lending my support to this request as well. We often need to easily review the full transcript for Messaging conversations, or occasionally send a transcript to one of our customers. 

This feature used to exist in Live Chat and we sorely miss it after updating to Messaging.

Kommentar anzeigen · Gepostet 11. Juli 2024 · Christopher Sciaretta

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KommentarTicket automation and collaboration

Good day,

Are there plans to make reporting available for this tool? My team began utilizing it at the end of April and I am looking for a way to measure usage across agents and to use that data to measure the impact on CSAT over time. 

Kommentar anzeigen · Gepostet 08. Mai 2024 · Christopher Sciaretta

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