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Fred Thomas

Beigetreten 21. März 2022

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Letzte Aktivität 18. Juli 2024

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Fred Thomas hat einen Kommentar hinterlassen

KommentarSetting up workforce management (WFM add-on)

I am having trouble reflecting the correct status for one of my agents. It seems the issue is that this agent was indeed ‘inactive’ when we first installed WFM. However, he is now active and WFM refuses to sync status properly. I have even modified the agent's name and the name change appears after performing a manual sync. What's happening here? How can I force the status change?

I find it incredibly limiting not being able to just click an option to designate status as as Admin. A process similar to User management in Zendesk Admin panel would be very much appreciated. Any workarounds??

Kommentar anzeigen · Bearbeitet 18. Juli 2024 · Fred Thomas

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KommentarSetting up workforce management (WFM add-on)

I would love to see the ability to grant/black access via Group membership. This would make for much more streamlined management of access. Is this planned?

Kommentar anzeigen · Gepostet 23. Apr. 2024 · Fred Thomas

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