Tim Broere

1. Community
2. Feedback - Ticketing System (Support)
3. Change sender address when creating a NEW ticket on behalf of the requester

I am used to Zendesk reacting to lively posts like these. Why are they ignoring this one? We would also welcome the possibility to change our From: address for tickets.

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• Tim Broere
• Bearbeitet 9. Januar 2023 16:50
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversation - notifications on closed tickets

Is there any update on this? Emails get lost at the moment.

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• Tim Broere
• Erstellt 6. Januar 2023 17:05
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Changing what triggers fire on tickets created by Chat Channel

We face exactly the same problem. I have considered an automation that deletes a tag, so we are able to first add a tag via a trigger to make sure the email trigger does not fire when a chat is end...

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• Tim Broere
• Erstellt 15. November 2021 17:12
• 1 Stimme