Mundo Pato Support Agent

Hi there, I am looking into upgrading my plan to use the side conversations feature, but first want to make sure it does allow the people involved in the side conversation to see updated replies from the ticket sender.  From reading through the help articles and many user comments, I see that when you start a side conversation you have the option to include comments from the ticket, but I just want to make sure that you can continue to add comments as new ones are sent in by the customer who started the ticket without having to copy and paste.

Thank you!