Stephen Skobel

1. Community
2. Feedback - Ticketing System (Support)
3. SLA Alerting in Minutes

I'd really like to know the status on this as well. 

• Kommentar anzeigen
• Stephen Skobel
• Erstellt 14. Oktober 2022 15:44
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. SLA Alerting in Minutes

An update on this request would be great. We're still trying to plan for how to better track SLA times, and this feature is one that is high on our priority list. 

• Kommentar anzeigen
• Stephen Skobel
• Erstellt 7. September 2022 16:39
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. SLA Alerting in Minutes

We really need this functionality. We have our first response SLA set to 30 minutes, and having the ability to be notified of near breaches would really help. 

• Kommentar anzeigen
• Stephen Skobel
• Erstellt 27. Juni 2022 14:44
• 0 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How to alert your team to tickets nearing an SLA breach

We were really hoping to implement this, but under the duration, you must enter a whole number for hours. We have a 30-minute SLA time, and we wanted it to notify us when it gets to 10 minutes unti...

• Kommentar anzeigen
• Stephen Skobel
• Erstellt 24. Juni 2022 19:51
• 3 Stimmen

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Notifying external targets

Is it possible to have these notifications get triggered to a chat within Microsoft Teams?  

• Kommentar anzeigen
• Stephen Skobel
• Erstellt 24. Juni 2022 18:05
• 1 Stimme