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Dana Barker
Beigetreten 11. Feb. 2022
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Letzte Aktivität 20. Apr. 2022
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I would have expected the above grid to have a difference in permissions for the far right column depending on the user setting. It would make more sense if the org was set to 'view all org tickets and add comments' and the user was set to 'view and edit own tickets only' to have the same permissions as those outlined in yellow and the users who are set to view tickets from their org to have the permissions outlined in green.
It defeats the purpose of having the different options if they provide the same level of access to the users.
Kommentar anzeigen · Gepostet 20. Apr. 2022 · Dana Barker
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Agreed, we would also like to be able to send the ticket description in the automatic e-mail sent when a user opens a request.
Kommentar anzeigen · Gepostet 19. Apr. 2022 · Dana Barker
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We have found that if you add the negative number that reflects the time you want to remove, it will deduct from the overall time. Not sure if that helps at all but thought I would share!
Kommentar anzeigen · Gepostet 11. Feb. 2022 · Dana Barker
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