Ron McClung

Why can't I get the Authentication to work

url = "https://sandboxdomain.zendesk.com/api/v2/tickets/"

url1 = "/audits.json"

response = requests.request(

    "GET",

    url+ticket[0]+url1,

    auth=('myuser@workdomain.com/token:{ZD provided token}',""),

    headers=headers

)

We are constantly getting thousands of emails from script.google.com in the requester name.  How do I stop that!?

Is there an example that I can use that simply takes a single field of data and sends to the back through an internal API?

I am looking to open a dialog box if two fields equal a certain value, so as to collect notes related to those values and send that to our back end.

What is the easiest way to do that?

Thanks

I am trying to get documentCaptureURL which is a custom field (78069627) declared in our app, even though the custom field carries the value which shows in the zendesk UI (left hand side panel), but below json doesn't show the value when I try to get using zendesk api as below
zatClient.get('ticketFields:custom_field_78069627')

"ticketFields:custom_field_78069627": {
"hasOptions": false,
"isRequired": false,
"isVisible": true,
"label": "Document Capture URL",
"name": "custom_field_78069627",
"type": "text",
"isEnabled": true,
"requiredOnStatuses": []
}

I am attempting to determine what values are contained in a multi select and based on that, send certain content in an email through Dynamic Content.  What is the best way to traverse the values of the Multi Select?

{% case ticket.ticket_field_80818947 %}
{% when 'VALUE 1' %}

Content for VALUE 1

Content for VALUE 2

Was this ever resolved?

What can I do with the Webhook Response Body that is returned?  Can I access it from within a trigger?  Or does that have to be done in code?

I have a need to get data from the backend through a Webhook/API after the ticket is updated.  The ticket gets an update from through an API and then I need to trigger off that to look up a data to add to the ticket.   Is this possible?