Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Sol Jalaludin's Avatar

Sol Jalaludin

Beigetreten 21. März 2023

·

Letzte Aktivität 13. Sept. 2023

Folge ich

0

Follower

0

Gesamtaktivitäten

11

Stimmen

2

Abonnements

5

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Sol Jalaludin

Sol Jalaludin hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Chat and Messaging (Chat)
Community

At the moment, it's not possible to customize transcript with Liquid Markup.

I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.

Example code that didn't work:

Here's a copy of your chat with us:
 
{% for comment in ticket.public_comments %}
 
   Comment:
 
{% if comment.author.role == 'agent' %}
 
<div>
 <p style="float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff">
   {{comment.created_at}}
<small style="font-size:10px;opacity:0.5;margin-left:12px;">{{comment.created_at_with_time}}small>
<strong>{{comment.author.name}}strong>
{{comment.value}}
p>
div>
 
{% elsif comment.author.role == 'end_user' %}
 
 <p style="float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;">
   {{comment.created_at}}
   {{comment.created_at_with_time}}
   {{comment.author.name}}
   {{comment.value}}
   p>
 
   Attachment:
   {% for attachment in comment.attachments %}
   {{attachment.filename}}
   {{attachment.url}}
 
   {% endfor %}
{% endif %}  
{% endfor %}

Kommentar anzeigen · Gepostet 23. Aug. 2023 · Sol Jalaludin

0

Follower

0

Stimmen

0

Kommentare

Sol Jalaludin hat einen Post erstellt

Post Feedback - Ticketing system (Support)
Allow customizing messaging transcript format

At the moment, it's not possible to customize transcript with Liquid Markup.

I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.

Example code that didn't work:

Here's a copy of your chat with us:
 
{% for comment in ticket.public_comments %}
 
   Comment:
 
{% if comment.author.role == 'agent' %}
 
<div>
 <p style="float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff">
   {{comment.created_at}}
<small style="font-size:10px;opacity:0.5;margin-left:12px;">{{comment.created_at_with_time}}small>
<strong>{{comment.author.name}}strong>
{{comment.value}}
p>
div>
 
{% elsif comment.author.role == 'end_user' %}
 
 <p style="float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;">
   {{comment.created_at}}
   {{comment.created_at_with_time}}
   {{comment.author.name}}
   {{comment.value}}
   p>
 
   Attachment:
   {% for attachment in comment.attachments %}
   {{attachment.filename}}
   {{attachment.url}}
 
   {% endfor %}
{% endif %} 
{% endfor %}

 

Gepostet 23. Aug. 2023 · Sol Jalaludin

0

Follower

1

Stimme

0

Kommentare

Sol Jalaludin hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Chat and Messaging (Chat)
Community

We also miss the feature of being able to control the styling of the messaging chat transcript.

Kommentar anzeigen · Gepostet 03. Aug. 2023 · Sol Jalaludin

0

Follower

0

Stimmen

0

Kommentare

Sol Jalaludin hat einen Kommentar hinterlassen

KommentarTicket basics
Agent guide

I have integrated Salesforce, and a ticket created from Salesforce and synced to Zendesk as the origin as "Via system". What is system?

I'd like to use this as a trigger condition but couldn't find "system" in the channel drop down list.

Kommentar anzeigen · Gepostet 05. Apr. 2023 · Sol Jalaludin

0

Follower

0

Stimmen

0

Kommentare