Brett Connor

Hi Mathieu.

We were told that the connector does not write anything to log4j, and we have been unable to find any log output from it. Are you saying it does write to log4j? Do you under what class name / logger name? Do you have an example log4j.properties snippet?

The Zendesk <-> Jira DC connector does not currently have any logging.

In order to get early indication of a problem with the integration
we want at least warning or error logging recognisable as from the connector app
sent to the standard Jira logging component (log4j)
so that we can get early indication of a problem or potential problem so that we can monitor and troubleshoot proactively.

Currently we don't know of any problem until our users tell us.

Thanks.